Manager, External Communications – Creative Content and Reputation

About the Role

The Manager, External Communications – Creative Content and Reputation will help shape and amplify H&R Block’s external voice through strategic storytelling, brand reputation initiatives, and integrated communications across media, social, and owned channels. This is a hands‑on role that blends strategy with execution, requiring someone who can not only develop compelling narratives but also bring them to life through video production, content creation, social assets, and visually engaging campaigns that connect our brand to real customer needs.

• Lead external communications strategies that build brand awareness and protect company reputation
• Develop and execute PR, media relations, and enterprise storytelling initiatives
• Create engaging content across social, digital, video, and earned media channels
• Produce video content from concept and storyboarding through filming, editing, and post‑production
• Design platform‑specific creative assets including graphics, motion content, and short‑form video
• Ensure all content and campaigns align with brand standards and messaging guidelines
• Partner cross‑functionally to deliver integrated communications across owned, earned, and social channels
• Monitor brand reputation, identify risks, and support crisis communications when needed
• Analyze content and campaign performance to optimize reach, engagement, and effectiveness
• Manage external agencies, media partners, and other communications‑related vendors and projects

• 5+ years of experience in communications, public relations, or a related field
• Strong video production capabilities, including filming, editing, and post‑production using tools like Premiere Pro, After Effects, or similar
• Advanced graphic design skills with proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign) and the ability to create content independently
• Demonstrated success creating engaging content across social, digital, and multimedia channels, supported by a strong portfolio
• Experience in media relations, storytelling, and executing integrated communications campaigns
• Excellent written and verbal communication skills, with the ability to simplify complex topics for diverse audiences
• Highly organized and collaborative, with the ability to manage multiple priorities, meet tight deadlines, and influence cross‑functional stakeholders

• Experience supporting consumer brands or financial services organizations
• Background working with PR or creative agencies
• Experience leveraging performance data or social insights to refine communications strategy
• Familiarity with reputation monitoring or social listening tools

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well‑being through competitive pay, comprehensive benefits, and support for life both in and outside of work.