Senior Manager, Social Media

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Full Time Ama Waterways, LLC, Calabasas, CA, US

Salary Range: $ To $ Annually

At Ama Waterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, Ama Waterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect.

Ama Waterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for.

We invite talented, motivated professionals to explore our career opportunities and begin their journey with Ama Waterways today.

SUMMARY:

As the Senior Manager, Social Media, you will lead Ama Waterways’ global social media strategy to elevate brand storytelling, drive engagement, and foster community across all platforms. This role is responsible for shaping the voice of the brand in social channels, developing innovative campaigns, and aligning social media efforts with broader marketing, sales, and guest engagement goals. You will oversee content planning, influencer partnerships, performance analytics, and team development, ensuring Ama Waterways remains a leader in luxury travel social media.

This role is a strategic thinker and hands-on leader with deep expertise in social media trends, platform algorithms, and audience behavior. You will collaborate cross-functionally with Brand, PR, Digital Experience, Sales, and Guest Services to deliver a cohesive and impactful social presence across the cruise lifecycle.

DUTIES AND RESPONSIBILITIES:

• Develop and execute a comprehensive social media strategy aligned with brand positioning, campaign goals, and guest engagement objectives.
• Lead platform-specific strategies for Instagram, Facebook, Linked In, Reddit, Tik Tok, You Tube, Pinterest and emerging channels.
• Define and evolve the brand voice and visual identity across social platforms.
• Partner with Brand and Creative teams to ensure storytelling consistency and high-quality content production.

Content Planning & Community Engagement

• Oversee editorial calendar planning, including campaign launches, seasonal promotions, and real-time engagement.
• Lead community management strategy, ensuring timely, empathetic, and brand-aligned responses across platforms.
• Identify and activate user-generated content (UGC) and brand advocates to amplify reach and authenticity.
• Collaborate with Guest Services and onboard teams to surface real-time moments and guest stories.
• Build and manage influencer and creator partnerships to drive awareness and engagement.
• Negotiate contracts, oversee content deliverables, and measure ROI of influencer campaigns.
• Partner with PR and Sales to align influencer efforts with media outreach and trade initiatives.

Performance Measurement & Optimization

• Define KPIs including engagement rate, follower growth, reach, sentiment, and conversion metrics.
• Lead monthly and quarterly reporting, providing insights to leadership and cross-functional teams.
• Use analytics tools (e.g., Sprout Social, Meta Business Suite, Google Analytics) to optimize content and audience targeting.

Team Development & Cross-Functional Collaboration

• Manage and mentor social media team members, including coordinators and agency partners.
• Lead cross-functional…