Program Specialist, Big Futures (Match Support

REPORTS TO:
Manager of Big Futures Programs

SUPERVISORY RESPONSIBILITY:
No

FLSA STATUS:
Non-Exempt, Salary

LOCATION:
Hybrid with on-site requirement in Nashville, TN

For over 50 years, Big Brothers Big Sisters of Middle Tennessee has served young people in the Middle TN region. Our work supports our belief that every child has the ability to succeed and thrive in life. Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (Bigs) and youth (Littles). Through our commitment to quality, innovation, and the passion we have for our work, we develop and sustain positive, life-changing relationships that have a direct and lasting impact on the lives of our youth and the adults who mentor them.

Our Mission
is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. As noted by our Vision
, we are driven by a future in which all youth achieve their full potential.

what drives us

Our mission is fueled by the values that guide our work every day – relationships, ownership, and evolution. We build strong, trusted relationships that allow us to make a greater impact in our community. We take ownership of our commitments, striving for excellence and continuous improvement. We embrace evolution, approaching challenges with curiosity, optimism, and a solutions-focused mindset. Together, these values shape our culture, drive our success, and ensure we deliver on our vision for the youth we serve.

We know teams perform at their highest when they feel supported and that they belong. Each of our team members brings unique perspectives and skills, and we are committed to building a culture where voices are heard, relationships are valued, and everyone has the opportunity to do meaningful work. At Big Brothers Big Sisters of Middle TN, you will be inspired by talented, dedicated colleagues who will inspire you to do and be your best.

We have created an environment centered on meaningful and supportive connections, where team members are seen and respected not just as employees, but as people.

We are honored to have been selected as one of the Best Company Groups Best Nonprofit Workplaces in 2024, 2025, and 2026, as well as being named a 2024 Inclusive Workplace by the Best Companies Group and COLOR Magazine. We are bigger and better together!

About the Role

Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency's mission in particular ways, as outlined in the position description. The essential functions of the position include but are not limited to the following:
Big Brothers Big Sisters seeks a Program Specialist who will thrive in a growing organization that is dedicated to positively impacting more youth through high quality, 1-to-1 mentoring. In this role, you will provide support and strengthen mentoring relationships between youth and positive adult mentors matched in our Big Futures programs. Your coaching and guidance will help empower and inspire youth to reach their full, inherent potential, especially youth of color who are disproportionately impacted by systemic barriers.

Primary responsibilities will include providing ongoing, consistent support to new and existing BBBS matches to ensure child safety, positive outcomes for youth, healthy and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS. Other responsibilities will include presenting lessons to youth on life skills, college, and career readiness, facilitating the introduction of new mentoring relationships, and leading activities like college tours or other events.

Evening and some weekend hours are required.

Beyond the day-to-day responsibilities of the role, we expect team members to demonstrate a commitment to excellence and consistently reflect our agency’s values in how they show up, collaborate, and make decisions.

Provide ongoing match support to youth, families, and volunteers to ensure safe, healthy, and impactful mentoring relationships.

Deliver coaching, guidance, and resources that strengthen relationship quality and support positive youth outcomes.

Facilitate match introductions and help participants navigate challenges, transitions, and opportunities for growth.

Lead youth-focused activities, lessons, and experiences that promote life skills, college readiness, and career exploration.

Build and maintain strong relationships with school and community partners to support program success.

Ensure timely, accurate documentation, data collection, and compliance with BBBS standards.

Contribute to agency-wide priorities, events, and initiatives while demonstrating organizational values.

Day-to-day:

• Manage a caseload of volunteer adults (Bigs) and youth (Littles) who have been paired in a mentoring relationship. Through regular match support, continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer and family satisfaction.

Coach and…