Program Manager II

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

PAY RATE:$76281.92-$80296.76

Per Year

BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits

Program Manager II manages a large program, or multiple smaller programs, or (a) program(s) dealing with complex issues and co-morbidity according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of VOALA employees, sub-contractors and community partners), and performing ongoing outreach as it pertains to the target population. The Program Manager II will plan to achieve all goals and objectives of the Grant or contract, spending the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff.

• PROGRAM DEVELOPMENT:
  Develop and manage program budget, program development, performance goals, and service delivery for programs in accordance with stated grant requirements
• Develop program policies, procedures, plans, and associated communications required to achieve program objectives
• Proactively manage the program(s), identify potential crises, and devise contingency plans
• Develop best practices and tools for service delivery
• Supervising the program operations
• Coordinate day-to-day operations of case managers, overseeing intake, creation of service plans and housing stability plans for clients
• Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format
• TRAINING:
  Train, coach, and manage the VOALA team on program requirements, tools, and methods to meet those requirements
• Effectively communicate project expectation to team members and management in a timely and clear fashion
• Plan, conduct and record required in-service training
• Delegate tasks and responsibilities to appropriate personnel
• COORDINATE MULTIPLE PROGRAMS ON
  
  LOCATION:
  
  Manage multiple teams of staff engaged in various programs
• Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
• Ensure program(s) interim and final goals and requirements are achieved
• Evaluate program effectiveness; make proposals to senior management
• BUDGETING:
  Prepare monthly budget reports and proposals
• Estimate and allocate resources that participants may need in order to achieve project goals
• Create and analyze budget, reports, and program goals
• COMMUNICATIONS AND COLLABORATION
• Keep Director informed of progress towards achieving Grant goals;
  Communicate with funder on an ongoing basis
• Collaborate with community partners for services and housing opportunities to program participants
• Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
• Plan and participate in community outreach efforts to gain and maintain community support for shelter
• Other duties as required

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• PROGRAM AND BUDGET DEVELOPMENT:
  Develop program policies, procedure plans,…