Donor Engagement Officer

Food Lifeline is looking for a Donor Engagement Officer who loves connecting with people, building relationships, and helping supporters see the difference their generosity can make.

This role is focused on one of the most important moments in a donor's journey: helping people deepen their connection to Food Lifeline and grow their impact over time.

The Donor Engagement Officer manages a portfolio of approximately 150–200 individual donors and prospects, primarily those giving between $1,000 and $9,999 annually. Through personal outreach, meaningful conversations, thoughtful stewardship, and compelling opportunities to give, this position helps donors feel connected to Food Lifeline's mission to feed people experiencing hunger today while working to end hunger for tomorrow.
Rather than simply managing transactions or sending solicitations, this role is about getting to know donors—what motivates them, what they care about, and how they want to make a difference.

The Donor Engagement Officer will also identify donors with the interest and capacity to deepen their investment in Food Lifeline, creating a strong pipeline for future major giving.

As part of the Giving Team, this position contributes to Food Lifeline's overall philanthropic revenue goals while working closely with colleagues across fundraising, marketing and communications, programs, and other areas of the organization.

October 16, 2026

• Manage a portfolio of approximately 150–200 individual donors and prospective donors, primarily in the $1,000–$9,999 annual giving range.
• Build genuine relationships through personalized emails, phone calls, meetings, tours, events, and other meaningful interactions.
• Learn what motivates donors and connect their interests with opportunities to support Food Lifeline's mission.
• Develop individualized strategies to cultivate, solicit, steward, renew, and upgrade donors.
• Create opportunities for donors to deepen their engagement and increase their giving over time.
• Identify donors who may be ready for major gift engagement and partner with colleagues to ensure a thoughtful transition and continued relationship.
• Personally thank and steward donors so they understand the impact of their generosity and feel valued as partners in Food Lifeline's work.

• Help develop and execute strategies to grow Food Lifeline's mid-level giving program.
• Identify opportunities to improve donor retention, increase giving, reactivate lapsed donors, and move donors into deeper levels of engagement.
• Use donor information, giving history, engagement, and other available insights to prioritize outreach and personalize donor strategies.
• Experiment with new approaches to donor engagement and evaluate what is most effective.
• Stay informed about trends and promising practices in donor engagement and mid-level fundraising.
• Partner with colleagues to create an intentional donor journey from annual giving through mid-level and, when appropriate, major giving.

• Create personalized and compelling donor communications, including emails, letters, proposals, impact updates, invitations, and solicitations.
• Translate Food Lifeline's programs, impact, and priorities into stories that help donors understand the difference their support makes.
• Partner with Marketing & Communications and program colleagues to ensure donor communications are accurate, engaging, and aligned with Food Lifeline's voice.
• Confidently represent Food Lifeline in donor conversations, tours, events, and other community interactions.

• Help engage and steward donors during key fundraising campaigns such as Giving Tuesday, GiveBIG, matching campaigns, and other annual fundraising efforts.
• Collaborate with colleagues on donor events, tours, special campaigns, and other engagement opportunities.
• Look for creative ways to bring donors closer to Food Lifeline's mission and the communities we serve.

• Develop and maintain an intentional engagement plan for donors and prospects in your portfolio.
• Track donor activity, next steps, opportunities, and outcomes in Food Lifeline's CRM.
• Maintain timely and accurate donor records in Raiser's Edge and follow team documentation practices.
• Monitor portfolio health, donor retention, upgrades, outreach, meetings, and other established performance measures.
• Use results and donor data to determine what's working, identify…