Development Operations Manager, National Development

Job Details

Job Location:

Reading Partners National - Oakland, CA 94607

Position Type:
Full-Time

Salary Range: $71,353.00 - $83,945.00 Salary

Job Category:
Development/Fundraising

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one and small group tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life.

Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works. Join our stellar, committed team leading the charge to deepen our impact and expand our service. Watch this video to learn more about the mission and core tutoring work of Reading Partners.

• Oversee the processing and data integrity of the donations and pledges across the network and ensure smooth operational function of systems that interact with Salesforce:
  • In partnership with the DOD, oversee data integrity of the fundraising Salesforce database by creating reports to audit data, devising policies, collaborating with the Salesforce team as needed, and communicating changes and resources to the field
  • Support Salesforce data analysis to track fundraising and revenue generation progress, including creation and maintenance of dashboards and key reports
  • Supervise Gift Processing Associate to ensure timely and accurate gift entry, acknowledgement and reporting in Salesforce for all gifts
  • During annual budget planning, write and implement technical guidance for Salesforce
  • Serve as content expert for Classy/Go Fund Me  Pro (online giving platform), providing training and support to regional staff
  • Ensure smooth operational function of systems that interact with our Salesforce database, Go Fund Me  Pro (online giving platform), Donor Search (wealth/prospect screening tool), and Conga Composer (document generation tool)
• Maintain, create, innovate, and implement systems to support best-in-class fundraising across the Reading Partners network:
  • Oversee the processing and data integrity of all gifts across the organization
  • Participate in monthly and annual revenue and cash reconciliation meetings with the accounting department
  • Train development staff on best in class donor stewardship and cultivation processes across the RP network and lead Salesforce database trainings for the network
  • In collaboration with the DOD and Salesforce team, support the implementation of Salesforce enhancement projects and communicate changes and resources to the field
  • Work with our Salesforce Administrator, Accounting Team, and DOD to improve upon existing systems and processes
  • Refine system for FFS, local government, and Ameri Corps grant tracking in partnership with the accounting and regional operations team
  • Support the National Development department with other duties as needed
• Provide high-quality support to regional and national fundraisers through leading customer/network service efforts and training:
  • Serve as the primary point of contact internally for regional requests by leading on customer service initiatives, including, but not limited to, responding in a timely and supportive way to requests for support on Salesforce or other resource needs
  • Lead high-quality gifts processing trainings and presentations to RP Development network
  • Manage onboarding and offboarding of new development staff as they join the Reading Partners network
  • Design and create…