Membership Manager

Date:September 1, 2026

Location:New York, NY (Hybrid)

Classification:Non-Exempt

Supervisor:Director of Development

Compensation:$70,000–80,000 per annum, with benefits

The Membership Manager is a full-time position that reports to the Director of Development. This position is considered non-exempt and works closely with the Development team to execute the organization’s fundraising efforts, which include a membership program, online appeals, special events, and other revenue generating initiatives.

• Monitor and execute annual membership calendar
• Manage CRM database, ensuring payments are logged on a weekly basis
• Process renewals, acknowledgements, special appeals and premiums along with Development team
• Ensure excellent stewardship of all members and online donors
• Coordinate direct mail and online membership campaigns, including drafting messaging and working with consultants
• Develop data-driven approaches to improve member retention and recruitment
• Assist with creating and coordinating social media promotions for membership and development-related events
• Utilize file segmentation and testing to better target offers for increased response and retention rates
• Manage membership communications platform and coordinate with CRM database
• Produce monthly membership reports and other reports as needed and maintain CRM database manual
• Liaise with finance staff to reconcile revenue on a regular basis, and on audit preparations in collaboration with the Development team
• Coordinate the design and production of new membership premiums, brochures, and other collateral materials as needed
• Create compelling emails, donation pages, and social media promotions
• Help support all aspects of fundraising events
• Assist with grants research, proposal preparation and grant reporting
• Assist with the promotion of planned giving on Poets.org and in American Poets magazine, and through special mailings
• Other duties as assigned

• 3+ years of nonprofit membership experience
• Proficiency with Raiser’s Edge
• Proven track record of success in helping to organize special events and work with donors
• Commitment to providing excellent customer service
• Commitment to excellence in database administration
• Strong written and oral communications skills
• Strong attention to detail
• Ability to balance multiple constituencies and manage multiple projects
• Ability to work independently and be self-directed as well as part of a team
• A passion for poetry, literature, and the arts a plus