Philanthropy Operations Manager

Overview

Every person deserves a safe place to sleep and hope for a brighter tomorrow. For young people, homelessness interrupts progress towards adulthood and a future of independence and self-sufficiency. Covenant House Michigan (CHMI) provides youth facing homelessness with shelter, educational and vocational programs. We build a bridge to hope for young people facing homelessness and survivors of trafficking through unconditional love, absolute respect, and relentless support.

Covenant House's doors are always open to all young people who need housing and help, regardless of their race, religion, sexual orientation, gender identity or expression. Our trauma-informed services help bridge the gap between potential and progress, and we also advocate for systemic change through public policy, while promoting awareness of critical issues related to youth homelessness. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.

Reporting to the Chief Philanthropy Officer, you will serve as the operational backbone of the Philanthropy Department, ensuring the integrity of donor data, supporting fundraising strategy, and creating the systems that help advance our mission. This is an opportunity for a highly analytical professional to influence fundraising performance and help deepen donor engagement through data-driven decision making.

• Manage CHMI’s donor database of record, Raiser’s Edge NXT, supporting the work of the Philanthropy Department and Executive Leadership Team. Ensure consistent and accurate importing and exporting of data through regular and timely processes. Evaluate data collection and processing procedures and recommend and implement improvements to current strategy/process.
• Manage all gift recording, receipting, and acknowledgement processes. Identify opportunities for improvement and refinement to increase donor engagement and stewardship. Manage the online giving platform and giving forms.
• In partnership with the Director of Development and Communications, provide support for all annual giving and communications activities, including but not limited to generating data sets, data segmentation, analytics, and reports.
• Build and run regular reports that support the tracking of key performance indicators for the Philanthropy Department. Evaluate all reports annually to ensure consistency and ensure updates are made as needed.
• Support the prospect management process through the development of processes and procedures that support portfolio management, prospect identification, and tracking.
• In partnership with the CHMI financial services team, participate in annual audits and ongoing reconciliation activities to ensure accuracy across systems and reports.
• Manage all database administration and standard operating procedures, including data hygiene, analytics, reporting, queries, forecasting, and the updating of systems as needed to anticipate growth and create efficiencies.
• Update, draft, and maintain departmental process documentation to support the fundraising success of CHMI.

Bachelor's degree or equivalent combination of education and experience.

• Five (5) years of experience in database management, fundraising/development, nonprofit, or related field.
• Experience with Raiser’s Edge NXT or other Blackbaud CRM strongly preferred.
• Professional understanding of and passion for development best practices and general operations. Understanding of trends and best practices within data management, annual giving, and development.
• Positive and collaborative…