Senior Coordinator, Volunteer Operations

Job Title
:
Senior Coordinator, Volunteer Operations

Team
:
Volunteer Team (External Affairs)

Location
:
Hybrid in Chicago (IL)

Employment Type
:
Full-time

FLSA Classification
:
Exempt

Start Date
:
October 2026

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.

Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

To learn more, take a look at Braven’s Jobs Report.

In order to achieve its ambition of serving 80,000–100,000 Fellows over the next decade, Braven is hiring a Senior Coordinator, Volunteer Operations who will serve as the operational backbone of Braven’s volunteer pipeline, ensuring that thousands of Leadership Coach, Professional Mentor, and Mock Interview volunteers move through selection, vetting, training, and onboarding with consistency, quality, and care.

As a member of the Volunteer Team within External Affairs, you’ll be the operational steward of the systems and processes that keep the volunteer journey running smoothly, owning their day-to-day execution, working closely with colleagues across the full volunteer lifecycle, and bringing a continuous improvement mindset to everything you do.

Because Braven is a rapidly scaling organization, this role is designed to provide nimble, skilled support wherever it’s most needed across the volunteer lifecycle. Some of your most impactful contributions may come from stepping into gaps that aren’t yet in anyone’s job description.

This role is on the Volunteer Team within External Affairs and reports directly to the Head of Volunteer Programs.

Volunteer Pipeline Operations:
Info Sessions, Selection, Vetting, and Training (50%)

• Run the day-to-day execution of pipeline conversion across the full recruitment and onboarding process, maintaining the systems, outreach cadences, and trackers that move volunteers from info session to application, application to interview, acceptance to vetting, and vetting to training completion.
• Execute targeted outreach to volunteers who have stalled at any stage of the pipeline using Salesforce reports, Mogli, Jira, and other tools to identify, prioritize, and re-engage candidates in close coordination with the stream leads who own conversion goals for their respective phases.
• Conduct candidate interviews and complete weekly selection audits evaluating applicants against Braven's volunteer standards scoring rubrics, and reviewing recommendations made by part-time Selection Specialists for quality and consistency. Ensure background check compliance.
• Oversee VIP applicant coordination and Salesforce record accuracy across the pipeline, flagging issues, driving high-priority candidates to completion, and maintaining clean data through key milestones.
• Lead roughly 50% of volunteer info sessions as a primary program spokesperson, managing related scheduling and follow-up logistics, and supporting occasional volunteer office hours.

Volunteer Communications Operations (20%)

• Manage the volunteer pipeline inbox during peak periods, providing responsive, on-brand support to applicants and active volunteers, and developing response templates and triage protocols over time.
• Engage in structured feedback of Braven’s mass communications to volunteers, reviewing dozens of automated email journeys for clarity and consistency.
• Collaborate on informational materials used by volunteers, such as role descriptions and onboarding guides.
• Serve as a…