Director, Donor Stewardship and Engagement

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not "just a job"
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Director, Donor Stewardship and Engagement will oversee the transformation and creation of a comprehensive multi-channel donor stewardship program and any staff who will infuse innovative stewardship and engagement strategies throughout the entire donor continuum to increase donor retention and long-term value, and drive pipeline development.

Principal Duties and Responsibilities (
* Essential Duties)

• Lead the development, management, implementation, execution, and evaluation of all donor stewardship programs, processes, and systems, organization-wide — across departments and fundraising programs— to optimize the effectiveness of broad-based stewardship strategies across all donor levels.
• Lead strategic planning for donor stewardship — working in collaboration with Development team leaders, develop and implement initiatives that focus on increasing innovation and sophistication in the cultivation, recognition, acknowledgment, and stewardship of a diverse population of donors to inspire their increased engagement and philanthropy.
• Introduce new, innovative methods to build the pipeline for principal and major gifts, cultivate top donors, recognize leadership gifts, and inspire ongoing transformational support for the USO's fundraising priorities.
• Develop and implement multi-channel strategies to provide appropriate, meaningful information to donors and/or donor families about the use and impact of gifts.
• Develop, implement, and monitor donor stewardship policies and procedures with particular consideration for gift compliance, gift administration, and donor reporting standards.
• Oversee coordination of acknowledgment of gifts across all donation levels - ensuring they are executed in a timely and impactful manner.
• Manage the execution of stewardship strategies across all development teams - including any directly managed staff - as part of a comprehensive stewardship plan.

Job Specifications

• Bachelor's degree in Business…