Donor Engagement Senior Manager

Description

The Donor Engagement Senior Manager manages The Marine Mammal Center’s donor engagement and stewardship program, strengthening relationships with donors at every level by ensuring a meaningful, consistent, timely experience connected to the Center’s mission. This position contributes donor engagement insights and recommendations to Advancement planning and helps ensure donor engagement strategy is incorporated effectively. The Senior Manager, with the Senior Director of Development, will establish the standards, systems, and measures that guide donor engagement across Advancement and support donor retention, renewal, and long-term commitment.

As a key member of the Advancement team, the Senior Manager will manage the Center’s giving circles, including Stellar Legacy Circle, and partner closely with major and planned gifts, events, annual giving, program staff, and volunteers to help ensure donor engagement is cohesive and purposeful.

• Partner with Advancement leaders to contribute donor engagement recommendations to department planning and priorities.
• Manage and ensure the evaluation of the Center’s donor engagement practices, ensuring they are effective, cohesive, and aligned with Advancement priorities.
• Assess donor needs, giving patterns, feedback, program results, and emerging practices to identify opportunities and recommend improvements that strengthen the donor experience, retention, renewal, and long-term commitment.
• With the Senior Director of Development, develop and manage the annual donor engagement budget and the effective use of approved staff, volunteer, and financial resources to advance program goals.

• Manage and ensure the continuous improvement of the Center’s donor communications, stewardship, acknowledgment, and recognition practices, ensuring that donors at every giving level receive timely, accurate, meaningful, and appropriately tailored engagement.
• Establish and maintain service standards, workflows, routing and escalation practices, and standard operating procedures for donor inquiries, gift acknowledgment, stewardship, and recognition.
• With the Senior Director, Development, develop and maintain a tiered stewardship and acknowledgment framework by giving level and donor type, with defined touchpoints, responsibilities, timeliness expectations, and quality standards.
• Ensure the development of stewardship communications, impact reporting, and recognition opportunities that connect donors with the outcomes of their support and strengthen retention, renewal, and long-term engagement.
• With the Senior Director, Development support the resolution of complex or sensitive donor matters and ensure that donor preferences, interactions, acknowledgments, stewardship activities, and recognition commitments are accurately and consistently maintained in the CRM.

• Guided by Advancement leadership, manage:
• Planning, implementation, growth, and ongoing evaluation of the Center’s giving circles and recognition societies, including the Steller Legacy Circle, in alignment with established Advancement strategy and priorities.
• program standards and expectations for membership, renewals, benefits, communications, engagement, and recognition, ensuring that commitments to members are fulfilled consistently.
• Cultivation and engagement opportunities for giving circle members in partnership with annual giving, major gifts, planned giving, prospect research, and events.
• The development and stewardship of the donor pipeline into and within giving circles, identifying opportunities to deepen engagement and encourage movement between giving…