Patient Care Coordinator — Marcum & Wallace Hospital

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

The Patient Care Coordinator will serve as the patient care liaison coordinating comprehensive services throughout transition from inpatient acute, ambulatory/community and/or post-acute setting. The Patient Care Coordinator will collaborate with the interdisciplinary care team working adjunct to inpatient acute care case manager and ambulatory care coordinators to facilitate patient needs and provide prescription assistance.

• Manages many aspects of the patient’s care: referral to specialists, hospitalization, ER visits, ancillary testing, pharmacies, social workers, counselors, dietitians, physical therapists, and other enabling services.
• Coordinates educational and community resources.
• Develops relationship with patient and patient’s care team to coordinate patient needs readiness for change and assists with an individualized care plan through patient coaching and motivational interviewing. Addresses barriers and works with patients on solutions.
• Provides follow up contact with each patient after office visits, referrals, hospitalizations, procedures, or ED visits as indicated, to ensure compliance with plan of care.
• Collaborates with Case Manager/Vendors for additional services when appropriate.
• Tracks test and referral results and collaborates with the patient, physician, and other care team members to complete timely follow up and prevent duplication of services.
• Works with physician leadership, management, and quality team to define the quality measure/outcome reporting process and implement workflows, protocols and point of care reminders using nationally recognized evidence-based measure/outcomes.
• Identifies applicable vulnerable populations (financial circumstances, place of residence, health, age, personal characteristics, functional or developmental status, ability to communicate effectively, and presence of chronic illness or disability, multiple comorbid conditions or at high risk for frequent hospitalizations or ED visits) and proactively addresses needs of patients and families.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

BLS Basic Life Support – American Heart Association - Required

High School Diploma - Required

Associates, Medical Assistant, or health related field - Preferred

3 Years Of Relevant Experience - Required

Communication skills, Microsoft Word & Excel, Organizational Skills - Preferred

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia;
Petersburg, Virginia; and Emporia, Virginia, which are Aff... If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at