Clinical Support Specialist

Job Location:

149 - Bunker Care Transition Center – Sacramento, CA 95820.

Salary Range: $21.00 – $26.75 per hour.

The Clinical Support Specialist (CSS) will monitor patients in a recuperative care environment where unhoused patients come to heal from illnesses. This role will perform vitals, observe patients, monitor patient self‑medication under program protocol, and report changes to nursing staff. The CSS will support patients with coordination of medical appointments, medication refills, and other medical supplies as necessary, as well as coordination across multidisciplinary teams.

• High School Diploma or equivalent required.
• Medical Assistant or CNA training/certification highly preferred, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Minimum of 1 year of patient‑care experience in a medical facility, substance‑use‑disorder treatment facility, or behavioral‑health environment.
• Organized and detail‑oriented.
• Current BLS Certification or willingness to obtain within 90 days.
• Ability to document and maintain detailed records.
• Strong written communication, including appropriate punctuation and grammar.
• Experience documenting in an Electronic Health Record (EPIC preferred).
• Proficiency in Outlook, Word, Excel, and Teams.
• Experience conducting patient‑reported screenings and advocating to nursing and management.
• Excellent customer‑service skills: active listening, problem solving, calmness in emotional or stressful situations, and effective communication of patient symptoms to nursing staff.
• Experience supporting patients with self‑administration of medication ("medication calls") with detailed documentation.
• Ability to work effectively with diverse populations in a respite‑care program.
• Commitment to services for the underserved and sensitivity to working with individuals from low‑income populations, diverse backgrounds, disabled, homeless, substance users, HIV‑infected, and/or physiologically impaired.
• Commitment to HIPAA and professional ethics, maintaining confidentiality.
• Adherence to infection‑control procedures: standard precautions, temperature monitoring, handwashing, symptom self‑monitoring, masking, social distancing.
• Assist and support the Center to meet High‑Reliability standards.
• Willingness to complete credentialing process if applicable.

• Perform vital signs and patient monitoring, reporting observations to a Licensed Vocational Nurse (LVN) and/or management.
• Communicate changes in patient condition to supervising staff promptly.
• Relay patient vitals, symptoms, behaviors, progress, and risks to emergency services and multidisciplinary care teams.
• Encourage patient well‑being through health‑promotion initiatives.
• Refer patients to primary healthcare teams, behavioral health, and substance‑use treatment programs as appropriate.
• Assist patients with admission, transfer, and discharge procedures.
• Conduct medication management through medication calls, prompting patients, observing adherence, documenting related changes, and reporting any anomalies or discrepancies.
• Perform weekly medication inventory audits.
• Verify medication deliveries, document inventory and schedules in the Electronic Health Record.
• Conduct admission intake for patients: prepare rooms and beds, coordinate meals, inventory belongings, and perform initial screenings.
• Review and document patient observations and progress notes.
• Maintain housekeeping duties: post‑meal cleanup and laundry as needed, adhering to internal controls and procedures.
• Monitor patient bed count and ensure facility safety.
• Provide 24/7 support and monitoring for patients experiencing homelessness and co‑occurring disorders (mental health, chronic medical conditions, substance‑use disorders) in a high‑acuity care facility.
• Work holidays, weekends, and alternate shifts as needed to maintain staffing levels.
• Perform other duties as assigned.

• Regionally competitive salary, above‑average health benefits at reduced costs.
• Company‑paid life insurance and long‑term disability insurance.
• Voluntary retirement plan with company match and no vesting schedule.
• Paid…