Ambulatory RN Clinical Supervisor-MLK Community Healthcare

• Ambulatory RN Clinical Supervisor-MLK Community Healthcare

Reporting to the Director, Ambulatory Services of the Martin Luther King, Jr. Los Angeles (MLK-LA) Healthcare Corporation, the Ambulatory Clinical Supervisor is responsible for successfully managing day to day operations of MLKCH outpatient clinic(s) and ambulatory services involving one or more specialty disciplines and/or clinic sites. During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department).

Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient - focused services to members that comply with Martin Luther King Jr. Community Hospital standards as well as with local, state and federal requirements. Within assigned area: implements, supervises/monitors and maintains clinical practice and quality management standards, and staff competencies/development.

• 1. In assigned area/function, supervises the operations and delivery of patient care services.
• 2. Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.
• 3. Establishes and maintains effective, collaborative relationships with physicians and other departments.
• 4. Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.
• 5. Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations.
• 6. Acts as patient advocate resolving patient care issues.
• 7. Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
• 8. Monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
• 9. Supervises use and maintenance of equipment, supplies and medications.
• 10. Assists site Administrator in developing and maintaining the competency of all department staff.
• 11. Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization.
• 12. Collaborates with physicians, Medical Director, Site Administrator, Direct of Ambultory Services, in developing the appropriate level of patient services and the day-to-day operations of the department.
• 13. Measuring and improving internal and external customer satisfaction.
• 14. Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
• 15. Procure supplies and other materials needed for the medical group site at competitive prices and with reputable vendors.
• 16. Participate in development and implementation of long-range plans.
• 17. Assist in resolution of administrative and operational issues including the maintenance of clinic property, computer systems and installed software applications.
• 18. Participate in management or leadership meetings as directed or requested.
• 19. Ensure compliance with regulations and standards.
• 20. Serve as a liaison between site and external agencies.
• 21. Assists leadership develop clinic strategic plans and objectives based upon identified needs of patients.
• 22. Maintain the strictest confidentiality.
• 23. Responsible for the selection, hiring, orienting, training and supervision of all medical group staff (non-provider staff).
• 24. Evaluate employee performance and recommend merit increases, promotions and disciplinary actions.
• 25. Resolves problems in administrative and clinical areas
• 26. Organize and conduct regular staff meetings including setting the meeting agendas.
• 27. Ensure that staff is trained and operates in compliance with all government and other regulatory agencies.
• 28. Perform other duties as assigned.

• Associates degree in nursing required. Bachelor's degree from a four-year college and/or a professional certification requiring formal education preferred.
• Current California RN license.
• Current Basic Life Support for Providers, by American Heart Association (AHA)
• Advanced Life Support certification (ACLS), by American Heart Association (AHA)

• Registered Nurse with at least 2yrs of clinical experience in a hospital, clinic, home care, nursing home setting or health facility within the last 5yrs.
• Minimum 2 years of supervisory or management experience in a health care setting
• Has excellent observation, verbal and written communication skills.
• Highly organized and ability to work independently.
• Ability to work with people of diverse backgrounds.
• Computer literate with proficiency in Microsoft Office, Google…