Lactation Consultant

What We Offer

The Lactation Consultant guidance to patients, families, staff, and community in delivering education, information and training that responds to individualized needs in accordance with the current policies and procedures.

In this role, you will serve as a trusted expert, educator, and advocate, supporting patients, families, and care teams through every stage of the care journey. You will blend clinical expertise with compassion, ensuring exceptional outcomes and meaningful patient experiences.

• Design, implement, and evaluate education programs tailored to the unique needs of patients and families
• Serve as a subject matter expert in patient education, promoting health and wellness both within the organization and throughout the community
• Participate in community outreach and initiatives that support a culture of prevention, education, and well-being

• Partner with multidisciplinary teams to support comprehensive care planning
• Provide consultation in complex lactation and patient education scenarios
• Connect patients and families with internal and community-based resources
• Support the monitoring and improvement of patient and neonatal outcomes

• Collaborate with nursing staff to develop and execute individualized teaching plans
• Deliver clear, compassionate education to patients, families, and the broader community
• Use teach-back methods to ensure understanding and document learning outcomes
• Continuously evaluate and improve the effectiveness of educational approaches

• Model positive leadership behaviors and serve as a resource for staff navigating complex patient education needs
• Provide guidance and consultation on care management and educational strategies
  
  Identify opportunities to enhance education programs and overall patient experience
• Support team members in delivering high-quality, patient-centered care

• Build trust and confidence through strong communication, empathy, and clinical expertise
• Create meaningful patient connections through purposeful rounding and transparent communication
• Champion an inclusive environment that values diversity and fosters belonging for both patients and team members
• Model service excellence by consistently engaging in  Always Event  behaviors and incorporating patient feedback
• Communicate complex information in clear, simple language to ensure patient understanding
• Live out the mission, vision, values, and people-centered philosophy in every interaction

• Provide comprehensive lactation support across inpatient, outpatient, and critical care settings
• Deliver care through a variety of channels including in-person visits, virtual consultations, support groups, prenatal classes, and phone support
• Travel between campus locations and facilities as needed to meet patient and organizational needs

• Education
  :
  High School Diploma, required. 4 Year/ Bachelor's Degree, preferred.
• Experience
  :
  Minimum of one year of experience in mother/baby care or breast feeding education, required.
• Licensure/Certification/Registration
  :
  Current IBCLC certification, required. Current RN licensure in appropriate state, preferred.
• Additional Skills
  :
  Ability to successfully complete generic and department-specific skills validation and competency testing. Excellent customer service skills.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

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