Senior Case Manager

Cardinal Hill Rehabilitation Hospital, part of Encompass Health, seeks a Senior Case Manager to coordinate care for adult rehabilitation patients recovering from stroke, brain and spinal cord injuries, and other complex conditions. In this patient-centered role, you'll lead discharge planning, assess psychosocial needs, collaborate with an interdisciplinary team, and connect patients and families with community resources. You'll monitor progress, ensure appropriate utilization of services, support insurance authorizations, and educate families to promote safe transitions, optimal outcomes, and renewed independence in a mission-driven environment.

Responsibilities

• Coordinate comprehensive case management for inpatient rehabilitation patients
• Lead discharge planning and safe transition of care activities
• Conduct psychosocial assessments and identify patient and family needs
• Collaborate with interdisciplinary team on individualized care plans
• Facilitate insurance authorizations and verify coverage for services
• Educate patients and families on recovery expectations and resources
• Connect patients with community programs and post-acute services
• Monitor patient progress and adjust plans to support optimal outcomes
• Advocate for patients to ensure appropriate utilization of services
• Maintain accurate, timely documentation and regulatory compliance

Required Skills

• Case management
• Discharge planning
• Utilization review/management
• Rehabilitation care coordination
• Insurance authorization and payer navigation
• Psychosocial assessment
• Interdisciplinary team collaboration
• Electronic medical records (EMR)
• Patient and family education
• Community resource referral