Director Of Nursing Operations

Position Location:

Hospital for Special Care Scheduled Weekly

Hours:

40

Work Shift:

First Shift Department:
Patient Care Services We are dedicated to creating an environment of care and engagement that makes us one of the most desirable places to work, providing exceptional care to each patient each and every day!

POSITION SUMMARY The Director of Nursing Operations is a senior nursing leader accountable for the safe, effective, efficient, and equitable delivery of nursing operations across the organization. Reporting to the Chief Nursing Officer (CNO), the Director serves as a key liaison among the CNO, Clinical Managers, off-shift nursing leadership, and the Staffing Office. The Director provides visible leadership across shifts; optimizes staffing, scheduling, workforce deployment, and operational resources;

advances quality, safety, regulatory readiness, and performance improvement; and develops nurse leaders to achieve organizational and nursing strategic priorities.

Required:

Current, unrestricted licensure as a Registered Nurse in the State of Connecticut.

Required:

Master’s degree in Nursing; or BSN with a master’s degree in management, organizational development, healthcare administration, or a related field.

Required:

Minimum of five years of progressive nursing leadership/management experience.

Strongly preferred:
Previous nursing leadership experience at the Director level or comparable scope of accountability.

Required:

Demonstrated leadership, interpersonal, conflict-management, and relationship-building skills.

Required:

Excellent written, verbal, presentation, and executive communication skills.

Required:

Demonstrated knowledge of nursing operations, staffing and scheduling, workforce management, quality and patient safety, regulatory requirements, performance improvement, and fiscal stewardship.

Required:

Ability to interpret and use workforce, quality, operational, and financial data to guide decisions and improve outcomes.

Preferred:
Proficiency with workforce-management, scheduling, productivity, and other complex healthcare information systems.

Leadership, Strategy & Change Translates the nursing and organizational strategic plan into operational priorities, measurable goals, and sustained results. Provides visible, accessible leadership across shifts and locations, including regular engagement with off-shift nursing personnel and the HfSC Satellite. Leads complex operational change using systems thinking, sound judgment, evidence, and structured change-management principles. Serves as a professional resource, coach, and escalation point for Clinical Managers and other nursing leaders.

Represents the CNO and nursing leadership, as delegated, to support continuity of leadership and successful patient care operations. Leads or supports crisis response, operational contingency planning, and organizational resilience activities.

Workforce Leadership & Optimization Directly manages designated nursing operational leaders, including off-shift managers and the Staffing Office Manager, and establishes clear expectations, accountability, and development plans. Directly manages Care Coordination, Case Management and Social Work departments. Ensures equitable, transparent, and efficient house-wide staffing and scheduling practices consistent with patient needs, staff competencies, budget parameters, policies, and regulatory requirements. Forecasts short- and long-range staffing needs and develops mitigation plans for vacancies, leaves, orientation needs, census changes, and other workforce demands.

Manages and optimizes nursing staffing resources, including licensed nurses, CNAs, PSAs, and other assigned…