RN Case Manager

Job no: 561991
Work type: Staff
Location: San José
Categories: Unit 2 - CSUEU - Health Care Support, Probationary, Health Professionals, Full Time

Health Services is seeking an RN Case Manager to coordinate and monitor student care across campus, community, and private healthcare services. Reporting to the Director of Health Services, this position supports students in navigating referrals, insurance resources, mental and physical healthcare services, and follow-up care. The RN Case Manager also provides professional nursing services in an outpatient student health setting and collaborates with healthcare providers, campus departments, and community agencies to promote continuity of care and student success.

Key Responsibilities

• Coordinate care and follow-up for students receiving multiple Student Wellness Center services, including mental health, eating disorder, sexual health, and gender-affirming care
• Assess student needs, triage referrals, and connect students with appropriate campus, community, private, and insurance resources
• Support healthcare providers with referrals, aftercare planning, medical records, prescription refill requests, and continuity of care for high-risk students
• Provide nursing services, including triage, vital signs, immunizations, medication administration, testing, treatment assistance, and electronic health record documentation
• Develop referral networks, participate in quality improvement and accreditation activities, and support Student Wellness Center programs and campus events

Knowledge, Skills & Abilities

• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment
• Ability to maintain confidentiality and knowledge of confidentiality requirements within healthcare and/or education settings (e.g. HIPAA, FERPA, etc.)
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
• Knowledge of local/state community resources, including ability to navigate a higher education campus and the resources offered therein
• Thorough knowledge of general methods, procedures, and practices of an outpatient medical facility
• Ability to effectively apply nursing knowledge and demonstrate proper techniques and skills in performing nursing duties
• Effective communication across a variety of venues. Working knowledge of English grammar, punctuation, and spelling.
• Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows within EHRs to manage patient cases
• Ability to handle multiple work priorities, organize, and plan work and projects
• Skill in motivational interviewing techniques and ability to conduct individual meetings. Must possess excellent customer service and public relations skills
• Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications and narcotics
• Ability to analyze emergency situations and respond promptly and stay calm
• Ability to take initiative and propose new processes and/or process improvements.
• Ability to problem solve and address confusion and frustration with multi-step processes

Required Qualifications

• High School diploma or equivalent
• Completion of a professional nursing program in an approved school of nursing or by additional preparation as approved by the California Board of Registered Nursing
• Possess and maintain a valid license as a registered nurse in the State of California and certification in CPR/AED
• One year of…