Customer Service Representative

Overview Customer Service Representative | Powell, Ohio

The phone rings while you're checking in a golden retriever for his annual exam, a client walks in with a question about her cat's medication, and by the time you sit down, you've already helped three families and made someone's stressful morning a little easier. That's a normal shift as a Customer Service Representative at Union Pet Hospital
, one of only two AAHA-accredited animal hospitals in Northern Kentucky.

Union Pet Hospital has served Union, Kentucky and the surrounding Florence, Hebron, Burlington, and Independence areas since 1997. The hospital is AAHA accredited, a distinction held by only two animal hospitals in Northern Kentucky, and the team includes Fear-Free Certified professionals and a Certified Cat-Friendly Practice designation through the American Association of Feline Practitioners. Our veterinarians and support staff share a genuine commitment to compassionate, high-quality care for every patient who comes through the door.

• A front desk experience that makes clients feel welcomed, heard, and never rushed
• A lobby that stays calm and organized even when the phones are ringing and the schedule is full
• Pet parents who leave feeling confident and cared for, even on their hardest days
• A team that can focus on medicine because the front of house is running smoothly

Required:

• No prior experience required, we're happy to train the right person
• Comfortable communicating clearly and warmly with clients, in person and by phone
• Comfortable navigating digital systems and patient charts

Preferred:

• Prior customer service or veterinary front-desk experience
• Comfortable multitasking while staying calm and present for clients and their pets
• Tech-savvy and confident navigating digital scheduling and records systems

• Full-time or part-time available
• Day shift, 9-hour shifts
• Rotating weekends
• No holiday shifts required

The pay for this position starts at $18 per hour, based on experience, skills.

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

This reflects our full-time benefits package. Since this role can be full-time or part-time, actual benefits will depend on the number of hours you work.

Union Pet Hospital is proud to be partnered by Encore Vet Group – see what that means for you:

Encore Vet Group is acommunity of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care.
We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love —
caring for animals while advancing your career.

USD $18.00 - USD $20.00 /Hr.