Veterinary Receptionist

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Washington, Georgia

At Wilkes County Veterinary Services
, we proudly serve the pets and people of our community with compassionate, personalized veterinary care. As our practice continues to grow, we are looking for a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our team and become an important part of the client and patient experience. If you enjoy working with people, love animals, and thrive in a busy veterinary environment, this is an opportunity to build your career while making a meaningful difference for pets, their families, and the veterinary team.

Our Client Service Representatives are often the first and last impression of our practice. You will play a key role in creating a welcoming, organized, and efficient experience for every client while helping our medical team provide excellent patient care. Because we are a mixed animal veterinary practice
, our front desk team supports a diverse range of patients and clients. You'll interact with pet owners, coordinate appointments, communicate with our medical team, and help keep the hospital running smoothly throughout the day.

• Welcome Clients and Patients: Greet clients and their pets warmly, check patients in and out, and create a friendly, professional front-desk experience.
• Manage Phones and Communication: Answer multi-line phones, respond to client questions, take accurate messages, and communicate important information to the veterinary team.
• Schedule Appointments: Coordinate wellness, sick, surgical, follow-up, and other veterinary appointments while helping maintain an efficient daily schedule.
• Support a Mixed Animal Practice: Communicate professionally with clients seeking care for a variety of animal species and help direct questions or concerns to the appropriate team member.
• Client Service and
  
  Education:
  
  Explain routine services, vaccinations, medications, preventative care recommendations, and post-visit instructions while knowing when to involve a veterinary professional.
• Estimates and Payments: Prepare and review estimates, process payments, create invoices, and communicate financial information clearly and compassionately.
• Medical Records: Maintain accurate client and patient information, update records, scan and file documentation, and ensure important information is communicated appropriately.
• Patient and Appointment Follow-Up: Assist with appointment confirmations, reminders, medical follow-ups, prescription requests, referrals, and other client communications.
• Team
  
  Collaboration:
  
  Work closely with veterinarians, veterinary technicians, veterinary assistants, and management to ensure excellent patient care and a smooth client experience.
• Reception Area and Hospital Support: Help maintain a clean, organized, professional, and welcoming front-desk environment.
• Handle Sensitive Situations: Provide calm, compassionate, and professional service when clients are worried, emotional, or navigating unexpected veterinary expenses or medical concerns.

• Previous customer service, client service, receptionist, or front-desk experience required
• Previous veterinary, animal hospital, medical office, or healthcare experience highly preferred
• High school diploma or GED required
• Comfortable using computers, scheduling software, electronic medical records, and multi-line phone systems
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast‑paced veterinary environment
• Friendly, professional, dependable, and approachable
• Compassionate toward animals and empathetic toward their owners
• Comfortable discussing estimates, payments, and financial information with clients
• Ability to work effectively as part of a collaborative veterinary team
• Willingness to learn and develop additional knowledge of veterinary medicine and client service

• Monday - Friday: 8:00 AM - 5:30 PM
• Rotating Saturdays: 8:00 AM - 12:30 PM
• Sunday:
  Closed
• Full-time schedule with consistent availability during clinic operating hours