Veterinary Receptionist

Humane Pro's biweekly e-newsletter delivers the latest news, training, education opportunities and special offers to help you in your work with animals.

ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year. ACC is more than an animal shelter; we are a resource to the community. The Emma and Georgina Bloomberg Veterinary Center is one of those resources that provides urgent and secondary care to clients that come to us by referral.

It’s not just a clinic – it’s a new model for accessible care in New York City.

The Emma and Georgina Bloomberg Veterinary Center was built to keep families and pets together—even when barriers keep traditional clinics out of reach. This is a medical-first, mission-based model: we treat urgent, treatable conditions like urinary blockages and dental disease at reduced cost or through referral, fueled by grant and public support.

• High school diploma or GED required.
• Minimum 6–12 months of customer service or veterinary-related experience required.
• Computer literacy a must.
• You connect easily with people and pets.
• Must be able to lift a minimum of 50 lbs.

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax‑free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

• Optimization of the client and patient experience.
• Triage calls, schedule appointments, and contribute to the efficient flow of patient care.
• Process invoices and reconciliation of end‑of‑day transactions.

• Greet and admit clients and pets warmly, guide them to rooms, and help them feel confident and cared for.
• Answer multi‑line phones, triage inquiries (emergency vs. referral), and respond empathetically.
• Schedule and confirm appointments, manage calendars, and prepare exam and surgery paperwork.
• Create and update medical records and client profiles; transmit lab results or referrals when needed.
• Assist with patient intake, discharge, prescription refills, and basic client education on care products or assistance programs.
• Keep the lobby, workstations, and waiting areas clean, stocked, and inviting.
• Support team communication—ensuring follow‑up messages, callbacks, and continuity from one department to the next.
• Triage incoming client requests to vet nurses or veterinarians as appropriate.
• Collect and process grant or personal payments when needed.
• Reconcile end‑of‑day reports and follow clinic protocols for financial accuracy.
• Provide emotional support, resource referrals, and coordinate with veterinary, nursing, and social work teams to address client and patient needs holistically.
• Handle emotionally charged or challenging interactions with empathy and professionalism.
• Fear Free certification within 30 days of hire.
• Complete other…