Specialty Veterinary Technician Supervisor

# Specialty Veterinary Technician Supervisor Legal Address - Walpole, MA 02081## Overview Salary Range $38.00 - $48.00 Hourly Position Type Full Time Job Shift Day## Description Tufts V.E.T.S. is a multispecialty emergency and critical care VECCS level 1 certified facility in New England. We are an affiliate of the Cummings School of Veterinary Medicine, at Tufts University, providing a unique environment that integrates learning into a busy private practice setting.  

We are committed to providing the highest standard of patient care from a wide range of specialty services including emergency and critical care, anesthesia, surgery, internal medicine, oncology, radiology and diagnostic imaging, ophthalmology, dermatology, cardiology, and urgent care.  We are continually seeking to unite highly skilled professionals in veterinary medicine to provide a collaborative environment that strives to promote and strengthen the human-animal bond.
Tufts V.E.T.S. strives to be a community where diversity and inclusion are a priority. SIGN-ON BONUS: $5,000
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* REPORTS TO:

** Clinical Services Manager The Specialty Technician Supervisor is responsible for overseeing the day-to-day operations of the cardiology, dermatology, internal medicine, oncology, ophthalmology, pharmacy, and radiology services  supervisor will work closely and collaboratively with veterinarians, technicians, assistants, and all other team members within each service.

This position will require time both on and off the floor. The supervisor will work on the floor, modeling best practices in client/patient interactions with team members while observing and coaching team members on their clinical skills, knowledge, and patient care. The supervisor will ensure efficient workflows, delegation of tasks appropriately, and ensure a high standard of patient care are being followed by all team members in each of the services.

They are to build good working and interpersonal relationships with all other services.  As a member of leadership, they play a vital role in building and maintaining a healthy culture throughout the hospital.

This position requires someone who is organized, confident, and can maintain professionalism in tense situations. The supervisor is invested in the success of the department as well as the hospital, leads effectively and thoughtfully, is a champion through change, and possesses the ability to solve complex problems. A high level of emotional intelligence is key to succeed in this role. The supervisor must be committed to controlling their emotions in a high stress environment and navigating interpersonal relationships judiciously and empathetically.

One must have the ability to navigate difficult conversations while being aware of body language, tone, and words to ensure an approachable and optimistic interaction. This includes deescalating employee conflict and gossip in a constructive and productive way.
** POSITION RESPONSIBILITITES
*** Perform all duties and tasks required of a Veterinary Technician.
* Motivate, inspire, and empower team members.
* Ensure optimal patient care by providing clear expectations and direction for team members.
* Provide coordination of the day for all specialty services.
* Assure that breaks included in each daily schedule.
* Oversee equipment maintenance and inventory for specialty services.
* Demonstrate advanced technical skills, knowledge, and client service.
* Work with the management team to advance the mission of Tufts VETS.
* Provide technical support and delegation.
* Provide team members with coaching and training that are in line with hospital expectations.
* Monitor and give frequent feedback to team members to ensure they deliver exceptional patient nursing care.
* Conducts performance evaluations with the Clinical Services Managers support.
* Develop departmental policies and procedures.
* Provide conflict resolution both internally and externally.
* Maintains the schedule for all specialty services that provides appropriate and adequate coverage for services. Including time off requests, callouts, holidays, and transferring of team members to other services as needed.
* Participates in being on-call for staffing concerns.
* Participate in callout and open shift coverage.
* Work required shift schedule including weekends and holiday coverage as required by the services.
* Partakes in the resolution of problems/issues between team members with tact and professionalism.
* Handle disciplinary action when…