Overnight Weekend Veterinary Receptionist

Department:
Receptionists

Employment Type:

Full Time

Location:

Chattanooga, Tennessee

Are you passionate about helping pets and the people who love them? We are seeking a friendly, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our growing veterinary team. As the first point of contact for our clients, you'll play an essential role in creating a welcoming, compassionate, and organized experience while supporting our veterinarians and technicians in delivering exceptional patient care.

If you thrive in a fast-paced veterinary clinic, enjoy providing outstanding customer service, and have excellent communication skills, we'd love to hear from you!

Friday-Sunday | 3:00 PM-3:00 AM

• Full-time weekend schedule
• Evening/overnight hours
• Emergency veterinary hospital setting

• Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital
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• Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service
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• Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs).
• Provide timely patient updates and communicate care information under the direction of the veterinary medical team.
• Support clients with empathy and professionalism during stressful, emotional, and emergency situations.

• Collect deposits and process payments for emergency veterinary services, procedures, and hospitalization
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• Clearly explain estimates, pricing, payment policies, and financial requirements to clients.
• Educate clients about available third-party financing options, including Care Credit and Scratchpay
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• Review charges and perform basic financial audits to help ensure accurate and complete invoices.

• Schedule and coordinate emergency veterinary appointments, specialty consultations, rechecks, and patient visits
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• Triage incoming calls and assist with coordinating urgent patient admissions under established hospital protocols.
• Maintain accurate patient information and appointment details in the electronic medical record (EMR) system.
• Coordinate patient flow, client visits, and communication between the front desk and clinical teams.

• Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation.
• Obtain and accurately enter client and patient information into the hospital's EMR system.
• Maintain organized, accurate, and up-to-date veterinary medical records
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• Prepare documentation and paperwork for specialty procedures, hospitalized patients, and emergency cases.

• Maintain a clean, organized, and professional veterinary reception area and client lobby
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• Work closely with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow.
• Assist with escorting clients and patients to exam rooms and coordinating patient visitation.
• Help ensure clear and timely communication between the front desk and medical team.

• Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake
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• Prioritize incoming calls, client needs, and administrative tasks in a high-volume emergency environment.
• Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients.
• Support the veterinary team during urgent situations while maintaining excellent client…