Part-Time Veterinary Receptionist; Care Coordinator; Mamaroneck Veterinary Hospital

Pet Vet Care Centers' Mamaroneck Veterinary Hospital
is currently seeking a Part‑Time Veterinary Receptionist (Care Coordinator) to join their team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Mamaroneck Veterinary Hospital in Mamaroneck, New York, has been a part of the local community for over 40 years, with a long‑standing history of providing compassionate, high‑quality veterinary care to pets and their families. Today, the hospital continues that tradition while evolving to meet the needs of a modern veterinary practice. Our hospitals provide general veterinary medicine, preventative care, surgery, dentistry, diagnostics, wellness services, and urgent medical care.

We serve a diverse patient population and take pride in providing individualized care rather than treating every patient the same.

Mamaroneck is an established hospital and includes boarding, daycare, and grooming services. The hospital has a strong foundation of experienced team members while continuing to develop new talent and expand the services we can offer our clients.

Why Join Us:

• We believe that a successful veterinary hospital is built around trust, teamwork, accountability, and communication. Our goal is to create an environment where every team member understands their role, supports one another, and takes ownership of the patient and client experience.
• We value team members who are willing to learn, ask questions, communicate openly, and contribute beyond their individual job description when needed. Veterinary medicine can be unpredictable, and we believe the strongest teams are those that work together rather than operating in solitude.
• We also place a strong emphasis on professional development and cross training. As our hospitals continue to grow, we want our team members to have opportunities to expand their knowledge, develop new skills, and take on additional responsibilities as they demonstrate readiness.

Key Responsibilities

• Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Qualifica…