RCM Quality and Performance Coordinator

Job Description

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

• Belonging:
  We cultivate a space where everyone can show up as their authentic self.

• Empathy:
  We seek out diverse perspectives and listen to learn without judgment.

• Courage:
  We are all accountable for doing the right thing - even when it’s hard - because we know it’s worth it.

• One Team:
  We realize our full potential when we work together towards our shared purpose.

As a full-time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

The Quality & Performance Coordinator supports the execution of quality assurance, audit, and performance improvement across Revenue Cycle Management Operations. Reporting to the Quality & Performance Improvement Manager, this role conducts routine audits, analyzes performance trends, identifies process gaps, and partners with operational teams to improve accuracy, compliance and efficiency across key functions such as Benefit Verification, Cash Posting, Denials and Accounts Receivable Management.

This role plays a critical part in ensuring adherence to payer requirements, internal policies, and operational standards while promoting a culture of continuous improvement and accountability.

Consistent with

LifeStance’svalues, every member of theLifeStanceteam is expected to support each other and the mission, which may meanparticipatingin projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.

Leaders atLifeStanceare expected to foster a commitment to the organization'svalues.

This position is a remote role with the ability to sit within any US locality.

Compensation: $23.00- $28.00 Hourly with potential bonus

• Conduct structured QA audits across RCM functions including benefit verification, charge capture, payment posting, denial handling, and AR follow-up

• Evaluate work for accuracy, completeness, compliance, and adherence to standard operating procedures

• Document audit findings, error types, and trends using standardized scoring tools

• Identify recurring issues, process breakdowns, and training gaps

• Escalate high-risk findings or systemic issues to leadership

• Track individual and team performance metrics such as productivity, accuracy, denial trends, and rework rates

• Analyze audit data to identify patterns, outliers, and improvement opportunities

• Support development of scorecards and performance dashboards

• Provide actionable insights to operational leaders to improve first-pass resolution and reduce rework

• Participate in root cause analysis for quality failures, claim errors, and payer denials

• Recommend corrective actions, process changes, or training interventions

• Monitor effectiveness of improvement initiatives and report outcomes

• Assist in developing and updating quality standards and audit methodologies

• Provide feedback to supervisors and training teams regarding performance gaps

• Support targeted retraining efforts based on audit findings

• Serve as a subject matter resource on quality standards and best practices

• Reinforce consistent application of policies and procedures

• Maintain accurate records of audits, findings, and corrective actions

• Prepare regular reports summarizing quality trends and performance insights

• Ensure audit data is captured in centralized systems for leadership review

• Assist in preparing materials for operational reviews and performance…