Senior Analyst: Quality Control

Overview

The Senior Analyst:
Quality Control is responsible for leading the design, development, maintenance and execution of QC plans, test scenarios and test cases for a variety of systems across IT. This position guides and coordinates all project QC tasks, while assisting with test environment administration. Additionally, this position helps maintain and evolve the QC Strategy, as well as related processes and procedures.

• Accountable for defining and documenting test plans, identifying appropriate test stages and techniques, and guiding the project team and users throughout plan execution
• Accountable for test environment administration tasks and related coordination with Desktops and Operations departments
• Accountable for the delivery of high quality end user support, including training associated with test tools
• Accountable for maintaining metrics on QC process and results
• Accountable for authoring and maintaining documentation of QC guidelines and processes
• Accountable for providing inputs associated with QC activities to project managers for use in project plans and status reporting
• Accountable for developing accurate duration/effort estimates for QC activities and delivering to timelines and expectations
• Fosters a collaborative work environment leveraging Agile and Dev Ops principles and techniques
• Participates in the review of documentation, communicating findings and supporting resolution of those findings
• Provides feedback on requirements and design from a QC perspective
• Analyses and decomposes requirements and design documentation to determine test points, test scenarios/cases
• Develops, runs, maintains and manages manual functional test cases to validate requirements in an economic and efficient manner
• Partners with project teams to verify defect fixes and conduct regression testing against new and existing applications
• Responsible for interfacing with relevant QC Automation Engineers to clarify requirements, to provide test case information, to address test environment arrangements (e.g., access and privileges), to communicate test case and/or scope changes, etc.
• Accounts for the administration of deviation management system and test case repository
• Executes automated functional test cases, as needed
• Assists with yearly forecasting activities such as providing level of effort estimates for project proposals
• Responsible for interfacing with software support and maintenance vendor to resolve issues, seek advice/information, and to ensure tool capabilities are being leveraged as much as possible
• Performs workflow analysis. Identifies and recommends potential process improvements and team development opportunities
• Identifies alternatives while initiating actions to avoid potential problem situations before they occur and/or increasing the probability of desired outcomes
• Identifies and communicates to QC leadership what resources are needed to perform the duties of this position effectively
• Provides guidance to junior QC analysts. Performs coaching and training of less experienced or new team members
• Assists in the development of RFP/RFI documentation for vendor selection. Contributes to the development, analysis and recommendation of vendors based on prioritized evaluation criteria
• Participates in the interview process for open positions
• Performs other duties as assigned
• Ensures requirements traceability from high level requirements to lower level requirements to test cases
• Identifies, communicates and tracks system deviations and quality metrics in a manner that facilitates resolution and helps system stakeholders understand risk
• Written and oral communications are clear, correct, factual, timely, and at the right level of detail, using non-technical language as much as possible
• Provides timely, accurate and complete status reporting to stakeholders and manager in an effective manner
• Ensures a good proactive working relationship is maintained with other teams, both within the IT department and in the Business
• Facilitates User Acceptance Testing (UAT) planning, execution and management, including environment preparation, test tool support and coordination of related activities
• Promotes and demonstrates open and transparent communication between business support teams and fee-earning employees via firm-approved communication methods and technologies
• Anticipates obstacles when planning and adjust accordingly
• Interfaces with project team members, including Business Analysts and SMEs, to confirm scope of project, requirements, test data needs, test account privileges, etc.
• Encourages team members to provide continuous feedback to each other and to share information openly
• Provides sufficient notification and explanation to QC leadership and project manager if deliverables are not achievable or when critical issues arise
• Performs other duties as assigned or required to meet Firm goals and objectives

Education/Training/

Certifications:

• Bachelor’s degree in Information…