Director, Quality Assurance

Overview

Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care.

The Director, Quality Assurance, is responsible for oversight and continuous improvement of the organization’s patient quality assurance and clinical safety programs Sage Dental’s network of dental practices in all operating states. Reporting to the Vice President, Compliance and Legal Operations, this role partners closely with clinical leadership, operations, compliance, risk management, and practice teams to ensure consistent delivery of safe, high-quality, evidence-based dental care.

The Director will identify opportunities for improvement, lead quality initiatives, and ensure practices maintain compliance with applicable federal, state, and local requirements. The ideal candidate combines strong knowledge of dental clinical standards with data-driven quality improvement, regulatory compliance, and multi-site leadership experience.

• Maintain the DSO's enterprise-wide patient quality assurance program and clinical quality standards.
• Conduct and oversee clinical and operational quality and safety audits, including chart reviews, documentation reviews, infection control, radiographic practices, treatment planning, and patient safety.
• Identify trends, gaps, and opportunities for improvement through analysis of clinical and operational data.
• Partner with dental directors, dentists, hygienists, practice managers, and other clinical leaders to develop corrective and preventive action plans.
• Monitor the effectiveness of corrective actions and ensure sustainable improvements. Partners with Sage Dental vendors for necessary supplies, ensuring all dental offices maintain compliance with biomedical waste, OSHA, and radiation regulations.
• Attend weekly meetings regarding new and acquired Sage offices to ensure compliance with clinical standards and regulations.

• Monitor compliance with federal, state, and local regulations and standards affecting dental operations and patient care.
• Support readiness for regulatory inspections, external audits, and accreditation activities.
• Assist with investigation and resolution of quality-of-care concerns, patient concerns, adverse events, and clinical incidents.
• Maintain appropriate documentation and reporting related to quality activities.

• Develop executive-level quality dashboards and reports highlighting trends, risks, and improvement opportunities.
• Employ meaningful KPIs related to clinical quality, patient safety, documentation, infection control, and regulatory compliance.
• Analyze quality data to identify root causes and prioritize improvement initiatives.
• Use data to evaluate the effectiveness and return on investment of quality improvement programs.
• In coordination with the Vice President, Compliance and Legal Operations, conduct Clinical Compliance Meetings quarterly or as needed.

• Coordinate cross-functional quality initiatives involving Operations, Clinical, Compliance, Risk Management, IT, and other departments.
• Provide training, guidance and coaching to regional and practice-level leaders on quality and safety standards and improvement methodologies.
• Support the development and delivery of quality-related training for clinical and operational teams.

• Serve as a subject-matter expert and resource for dental quality assurance and patient safety.
• Build strong relationships with clinical and operational leaders throughout the organization.
• Influence practice behavior and performance through education, data, collaboration, and accountability.
• Promote…