QC Tech Rep

GENERAL JOB DESCRIPTION

This position is responsible for providing professional quality service and processing support involving quality, in-process quality and customer service. Supports NAS total quality program to improve customer requirements. The QC Tech Rep will be involved in all or a portion of the Essential Job Functions. QC Tech Reps support both the Flat Products Group and the Long Products Group.

• Claims:
  Customer claims or complaints received from customer field or Inside Sales to be reviewed, analyzed and dispositioned in a timely manner. Situations requiring customer visits before material disposition need to be scheduled and completed quickly to prevent delays. This also involves follow up and dispositioning of returning material.
• Quality Solutions:
  Disposition of material after finishing a process to ensure continuous material flow with limited interruptions.
• NAS Internal Reports:
  Will be involved in generating internal quality reports for QC in general. These could also include month end reports and analysis.
• ISO:
  Will assist the QC Supervisor in maintaining the Quality System for ISO considerations.
• Test Certificates:
  Will assist the QC Engineers in fielding requests for Metallurgical Test Certificates. Requests for special specifications will be monitored through the QC Engineers.
• Customer Services Calls:
  General calls from customers will be fielded through the QC Tech Rep. Any technical issues will be forwarded to the QC Engineers.
• Customer Specification:
  Will assist in maintaining and updating to current revisions.
• Plant/Process Work:
  Will be responsible for relaying customer information to, and working with Operations and Inspection on customer issues.
• Trip Reports/Order Follow-up:
  Information is to be gathered from customer visits and returned to NAS to update/research current orders for the mentioned applications and requirements.
• Travel:
  Will be responsible for routine visits to customers and their processing facilities.
• In House Projects:
  Responsible for managing and reporting on status of special in-house projects.
• NAS Warehouse:
  This position will also support NAS Warehouses through claim evaluation, coordination, and quality support.

• Other duties as assigned
• Participation in relevant continuous improvement programs.

• High School Degree with experience in the steel industry/exposure to steel processing.

• Mobility in plant
• While performing the duties of (this job), the employee is regularly required to sit, stand, walk, etc.
• The employee is frequently required to make use of their hands for technical tasks
• The employee must occasionally lift and/or move up to 50 pounds
• Visual ability with or without correction
• Communication abilities

• Work in compliance with the Occupational Health and Safety Act and regulations
• Follow Company safety rules
• Report the absence of or defect in any protective equipment or clothing to the Supervisor or Manager immediately
• Use or wear the equipment, protective devices or clothing that is required to be used or worn:
  • Safety shoes
  • Safety glasses
  • Hearing protection
  • Hard Hat
• Some areas may require additional personal protective equipment such as:
  • Respirators; the respirator requires you to be clean shaven in order to comply with company policies and procedures as well as OSHA Regulations.
• Fire Retardant clothing
• Acid PPE
• Report to the Safety Coordinator, Group Lead or Supervisor any contravention of the Occupational Health and Safety Act and Regulations or Company policy
• Must follow all Lock out Tag out (LOTO) guidelines for designated machines
• Must follow all Environmental Policies and Regulations
• Maintain a clean and safe work area

• Work in compliance with the Occupational Health and Safety Act and regulations
• Clean, well ventilated and safe work areas.

• Abiding by the Acerinox Code of Conduct
• Keeping oneself informed through your company email account
• Maintaining your Dynamic Policy Profile and all assigned learnings therein
• Abiding by all security procedures
• Must have strong written and verbal communication skills
• Must be able to learn, adapt, and retain information
• Must have strong attention to detail and problem-solving skills