Travel Quality Operations Lead
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-06
Listing for:
Capital One Group
Full Time
position Listed on 2026-09-06
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Capital One Travel is seeking a Quality Operations lead to transform QA from a retrospective check into a proactive driver of agent proficiency and service quality across our travel call center network.
You will own the QA rubric, enable global calibrations, and translate quality data into targeted coaching and training, while driving continuous improvement with AI-assisted tooling and cross-functional collaboration.
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