Quality Manager

Job purpose

• Quality Manager ensures that the organization meets industry standards and regulatory requirements while maintaining high-quality products and services. The Quality Manager plays a critical role in maintaining the trust and satisfaction of customers and stakeholders by ensuring that products and services meet high-quality standards and comply with relevant regulations.

• Quality Management Systems:
  Develop, implement,monitor and manage quality control systems and tools to ensure continuous production meets or exceeds established standards and regulatory requirements.

• Manage and maintain the ISO
  9001 QMS system. Participate in annual internal and external ISO 9001 audits.

• Audits and Compliance:
  Conduct regular audits and reviews to ensure adherence to industry standards, legal compliance, and customer expectations. This includes preparing audit plans and managing audit findings.

• Develop and implement proactive supplier audits for preventative quality assurance.

• Documentation Management:
  Oversee the documentation system for quality procedures, standards, and specifications, ensuring they are controlled and up-to-date and compliant with regulatory requirements.

• Cross-Functional Coordination:
  Collaborate with various departments to integrate quality considerations into new product development and existing product improvements.

• Training and Development:
  Provide training and support to staff on quality standards and compliance obligations, fostering a culture of quality within the organization.

• Advocate and promote a Quality culture with Continuous Improvement and LEAN methodologies.

• Analyze Quality data to establish action plans. This includes both proactive and reactive quality action plans.

• Use Risk Based thinking / methodologies to ensure all action plans will result in sustainable improvements.

• Lead and train on Root Cause Investigations, and Corrective and Preventive Action (CAPA/8D) activities.

• Investigate and fix troubleshooting issues with inspection processes. Automate whenever possible.

• Perform daily “go and see” activities. Lead or participate in problem solving teams and kaizen events to improve operating performance.

• Read and interpret simple electrical specifications, wiring, and circuit diagrams to have a better understanding of production roles.

• Provide problem-solving support for production operations.

• Conduct weekly one-on-one meetings with each team member.

• Attend daily, weekly, monthly, quarterly, annual, and strategic meetings as required.

• Exemplify the Company Values of:
  Respect, Ownership, Innovation, and Community

• Accept other duties and responsibilities as assigned or when required by customer needs.

• Be willing to learn and grow!

• Bachelor's degree in Engineering, Quality, or Business

• 10+ years' experience in operations, quality, and continuous improvement

• Certification in Lean, Six Sigma, or other Continuous Improvement

• Ability to prepare and maintain accurate paper-based and electronic documentation, correspondence, and records

• Ability to handle sensitive customer and employee information with discretion, confidentiality, and sensitivity

• Ability to successfully interact and communicate with all levels of the organization

• Ability to perform moderately complex and diverse tasks with minimal supervision, and to recognize and solve issues before they become crises

• Effective written, verbal, and interpersonal communication skills. Excellent grammar and strong writing/editing and proofreading

• Strong organization skills, able to work well under pressure and manage several tasks simultaneously

• Strong project management skills

This position requires a combination of sitting and standing for long periods of time. Some light lifting may be required.