Sr Quality Assurance Specialist

The Senior QA Specialist serves as a Quality subject matter expert and trusted partner to Laboratory Operations, Clinical, Regulatory, Technology, Product, Customer Experience, and other cross-functional teams. The role is expected to identify systemic quality risks, influence stakeholders, and translate quality data into actionable improvements that strengthen patient safety, regulatory compliance, operational performance, and customer experience. This role ensures alignment with company values and mission while maintaining compliance with relevant regulations and standards.

Independently execute and oversee assigned elements of the Quality Management System.

Interpret and apply applicable quality and regulatory requirements, including CLIA, CAP, FDA, NYS and other applicable requirements.

Identify gaps in quality processes, procedures, controls, and documentation and recommend appropriate improvements.

Support development, revision, implementation, and effectiveness monitoring of SOPs, policies, forms, and quality processes.

Promote a proactive, risk-based approach to quality management.

• Lead complex and cross-functional quality event investigations, including nonconformances, deviations, errors, complaints, and other quality events.
• Perform and facilitate effective root cause analysis using appropriate tools such as 5 Whys, Fishbone, process mapping, and data analysis.
• Distinguish root cause from contributing factors and symptoms and ensure investigations are supported by objective evidence.
• Develop and manage CAPAs that address systemic causes and prevent recurrence.
• Evaluate CAPA effectiveness and identify additional actions when corrective actions are ineffective.
• Monitor quality event trends and identify recurring or systemic issues requiring escalation.
• Ensure quality events and CAPAs are completed within established timelines and meet quality standards.

• Lead or participate in internal, supplier, customer, and regulatory audits.
• Develop audit plans, review objective evidence, conduct interviews, document findings, and support audit reporting.
• Coordinate responses to audit findings and monitor corrective actions through closure.
• Support preparation for regulatory and accreditation inspections, including CAP, CLIA, FDA, NYS and other applicable agencies or accreditation bodies.
• Identify recurring audit observations and recommend systemic improvements to prevent recurrence.

• Develop, analyze, and monitor quality metrics and key performance indicators.
• Identify trends, patterns, outliers, and emerging risks through quantitative and qualitative analysis.
• Translate quality data into actionable recommendations for operational and leadership teams.
• Support development of leading and lagging quality indicators.
• Prepare clear reports, dashboards, and presentations for Quality and cross-functional leadership.
• Use data to evaluate effectiveness of corrective actions and improvement initiatives.

• Partner effectively with Laboratory Operations, Clinical, Medical, Regulatory, IT, Customer Experience, and other functions to resolve quality issues.
• Facilitate cross-functional investigations and problem-solving sessions.
• Influence stakeholders and drive accountability without relying on formal authority.
• Communicate quality risks and recommendations clearly to technical and non-technical audiences.
• Represent Quality on cross-functional projects and initiatives.

• Mentor and provide technical guidance to Quality Specialists and other team members.
• Support development and delivery of quality-related training.
• Promote consistent…