Quality Engineer

Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.

We are seeking a highly motivated
Senior Quality Engineer
to act as the primary quality interface for customers in the
Medical Devices, Healthcare, and Hygiene sectors
. The successful candidate will be responsible for ensuring customer satisfaction through effective quality management, complaint handling, problem-solving, change management, customer audits, and continuous improvement initiatives.

This position requires a strong customer-oriented mindset, excellent analytical and communication skills, and proven experience in structured problem-solving methodologies. Knowledge of
EDANA standards
, customer-specific requirements, and
automotive quality methodologies
is highly desirable.

• Serve as the primary quality contact for customers in the Medical, Healthcare, and Hygiene sectors.
• Build and maintain strong customer relationships regarding quality performance and expectations.
• Support customer business reviews, quality meetings, and development projects.
• Ensure effective communication and timely resolution of customer quality concerns.
• Monitor customer quality KPIs and lead improvement initiatives when required.

• Lead investigations of customer complaints, claims, and non-conformities.
• Utilize structured problem-solving methodologies such as 8D, Root Cause Analysis, and CAPA to identify and eliminate root causes.
• Prepare and communicate technical reports, corrective action plans, and responses to customers.
• Coordinate cross-functional teams to ensure timely and effective issue resolution.
• Verify the effectiveness of corrective and preventive actions.

• Lead and coordinate Change Management activities related to products, specifications, raw materials, manufacturing processes, suppliers, and customer requirements.
• Assess risks and potential impacts of proposed changes on quality, compliance, performance, and customer expectations.
• Ensure customer notification and approval requirements are fulfilled when applicable.
• Coordinate cross-functional teams to implement and validate changes successfully.
• Maintain proper documentation and records within the Quality Management System.
• Verify the effectiveness of implemented changes and drive continuous improvement.

• Plan, coordinate, and actively participate in customer audits and assessments.
• Act as the primary quality representative during customer audits and site visits.
• Prepare audit documentation, records, action plans, and supporting evidence.
• Manage audit findings, observations, corrective actions, and closure activities.
• Monitor audit performance indicators and implement continuous improvement actions.
• Support customer qualification, requalification, and supplier approval processes.
• Drive quality improvement initiatives focused on customer satisfaction, product quality, and process capability.
• Analyze quality trends, customer feedback, and performance data to identify improvement opportunities.
• Implement preventive measures to reduce recurring issues and enhance process robustness.
• Promote best practices and lessons learned throughout the organization.

• Ensure compliance with customer-specific quality requirements and applicable industry regulations.
• Support compliance with EDANA standards and hygiene industry best practices.
• Participate in Quality Management System activities to ensure alignment with company and customer expectations.
• Collaborate with internal teams to maintain effective quality processes and…