Principal Field Quality Engineer

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

The Principal Field Quality Engineer (FQE) is responsible for identifying, investigating, and resolving product quality issues experienced by customers in the field. This role serves as a key liaison between the factory and Field Service, Design Engineering, Manufacturing, Supplier Quality, Product Management, and other cross-functional partners.

The Principal Field Quality Engineer analyzes field performance, service, warranty, customer complaint, and returned-product data to identify emerging and systemic quality issues. The position leads structured problem-solving and root cause investigations and partners with the appropriate teams to develop, implement, and verify corrective and preventive actions.

The FQE plays a critical role in reducing Cost of Quality (COQ), improving product reliability, and enhancing the overall ownership experience for GE Appliances customers.

This role supports plant operations in LaFayette, GA.

Principal Field Quality Engineer

USA, LaFayette, GA

• Monitor and analyze field quality performance, warranty claims, service data, customer complaints, product returns, and other available field information to identify quality trends and emerging issues.
• Investigate product failures and customer quality concerns to determine failure modes and root causes.
• Coordinate evaluation and analysis of returned products and components.
• Translate field and customer feedback into actionable quality improvement opportunities.
• Serve as a factory quality liaison for Field Service, Technical Assistance, Consumer Relations, and other customer-facing organizations.

• Lead or support structured problem-solving activities using methodologies such as 5 Why, Fishbone, 8D, A3, DMAIC, or other appropriate quality tools.
• Partner with Design Engineering, Manufacturing Engineering, Supplier Quality, Operations, and other functions to determine root cause and implement corrective actions.
• Develop and coordinate containment actions when necessary to minimize additional customer exposure.
• Track corrective actions through completion and verify effectiveness using post‑implementation field and service data.
• Ensure lessons learned from field failures are communicated and incorporated into future product and process improvements.

• Analyze field failure rates, service call rates, warranty performance, Cost of Quality (COQ), customer complaints, and other key quality indicators.
• Identify trends and prioritize issues based on customer impact, frequency, severity, cost, and business risk.
• Develop reports, dashboards, and presentations communicating field quality performance and significant issues.
• Provide clear technical summaries of investigations, root causes, corrective actions, and results to technical and leadership audiences.

• Partner with Design Engineering to recommend product improvements based on field performance and failure analysis.
• Work with Manufacturing Engineering and Operations to identify…