QA Program Manager, Global Shared Services; GSS) Quality, Content & Learning; QCL

QA Program Manager, Global Shared Services (GSS) Quality, Content & Learning (QCL)

As a QA Program Manager for Global Shared Services (GSS), you will support quality assurance initiatives for digital publishing campaigns within the team. You will manage straightforward QA projects tied to existing programs, collaborate with peers across teams, track project-level metrics, and execute quality processes within well-defined procedures — from asset creation support through campaign deployment and post-launch follow-through.

The ideal candidate is a quality-focused tactical executor who works effectively within defined procedures in fast-paced digital publishing environments. Key strengths include clear communication, the ability to collaborate with peers and partners, hands‑on execution of QA processes, and a track record of creating and sharing process improvements. You will track project-level metrics, contribute to quality reporting, and present project updates to leadership up to L7, while maintaining reliable day‑to‑day operations and contributing to team knowledge sharing.

• - Manage straightforward QA projects related to existing programs, supporting quality initiatives across the team within known lines of business (LOBs)
• - Execute quality assurance audit processes and sampling methods within established frameworks, ensuring compliance with team quality standards
• - Perform quality review of AV (Audio-Visual) assets to ensure adherence to creative specifications, brand guidelines, and technical standards across applicable LOBs
• - Track and report project-level metrics (Internal QA Score, External QA Score, QC Sampling Rate) and ensure measures of success are clearly in place for each project
• - Collaborate with peers across teams to ensure quality alignment, manage project-level dependencies, and support team-level coordination
• - Create, develop, and maintain standard operating procedures, documentation, and quality resources, incorporating relevant sources of information
• Identify roadblocks and project-level risks; drive resolution through available channels or escape promptly to appropriate owners
• - Apply project management best practices to make the team and process area more efficient within defined procedures and timelines
• - Create and share process improvements and operational procedures within the team; contribute to procedure standardization and adoption of best practices
• - Support existing QA frameworks for each LOB, including sampling strategies, tech configuration and feature verification, and compliance regulation processes
• - Communicate project status clearly and concisely; provide updates to peers, manager, and partners; trusted to present quality performance and project updates to leaders up to L7
• - Document quality issues, contribute to root cause analysis (RCAs), and support quality reporting; learning to write W /M  content and project narratives
• - May train new team members joining the team and actively support knowledge sharing activities within the group

• -Manage straightforward QA projects related to existing programs, supporting quality initiatives across the team within known lines of business (LOBs).
• -Execute quality assurance audit processes and sampling methods within established frameworks, ensuring compliance with team quality standards.
• -Perform quality review of AV (Audio-Visual) assets to ensure adherence to creative specifications, brand guidelines, and technical standards across applicable LOBs.
• -Track and report project-level metrics (Internal QA Score, External QA Score, QC Sampling Rate) and ensure measures of success are clearly in place for each project.
• -Collaborate with peers across teams to ensure quality alignment,…