Manager, Quality Assurance; QA Manager

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Full Time Calabasas, CA, US

30+ days ago Requisition

Salary Range: $ To $ Annually

At Ama Waterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, Ama Waterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect.

Ama Waterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for.

We invite talented, motivated professionals to explore our career opportunities and begin their journey with Ama Waterways today.

DUTIES AND RESPONSIBILITIES:

• Defines, owns, and continuously improves the end-to-end QA strategy across web, mobile-web, backend services, and integrations.
• Leads, mentors, and grows a team of QA specialists, automation engineers, and SDETs, fostering a culture of quality and accountability.
• Establishes and maintains QA standards, test plans, regression suites, smoke-test procedures, and release sign-off processes.
• Champions shift-left testing and embeds quality practices across the engineering organization.
• Identifies critical user journeys and high-risk areas, ensuring appropriate test coverage at each layer of the test pyramid.
• Sets the direction for automation frameworks across UI, API, and integration testing, and ensures suites are robust, maintainable, and trusted.
• Oversees integration of automated tests into CI/CD pipelines, and defines quality gates, deployment criteria, and rollback triggers in collaboration with Dev Ops.
• Owns release readiness and sign-off, ensuring consistent, repeatable, and low-risk deployments across Dev, QA, UAT, and Production.
• Defines, tracks, and reports on key quality metrics such as defect leakage, escape rate, test coverage, flakiness, MTTD, and MTTR.
• Provides clear, regular quality reporting and risk assessments to engineering leadership and business stakeholders.
• Manages relationships with external QA vendors and tooling providers, and contributes to build-versus-buy decisions.
• Analyzes production incidents to identify gaps in coverage and process, and drives corrective and preventive actions.
• Establishes and maintains quality governance, including audit readiness, compliance, and data-handling considerations relevant to the business.
• Evaluates and introduces new tools, technologies, and methodologies to advance the QA function.
• Provides project effort estimations and resource planning for QA activities across competing priorities.
• Communicates effectively with technical and non-technical groups, both internally and externally.
• Maintains current knowledge of relevant technology and quality engineering practices, as assigned.
• Participates in special projects, as required.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES :

• This job carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws:
• Provides day-to-day leadership, mentorship, and technical direction to QA team members.
• Leads interviewing, evaluation, and hiring of QA specialists, automation engineers, and SDETs.
• Owns onboarding and training to ensure adherence to quality standards and best practices.
• Assigns work,…