Administrative Assistant Property Department

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Full Time Hourly The Front Door, Troy, NY, US

5 days ago Requisition

Salary Range: $18.06 To $19.09 Hourly

Unity House of Troy is seeking a highly organized, dependable, and service-oriented Administrative Assistant to support the day-to-day operations of our Property Department. This role is for someone who will provide administrative support and keep multiple priorities moving for our Property Department.

The ideal candidate will have:

• Strong organizational skills – Able to manage multiple priorities, including leases, tenant files, inspections, applications, invoices, work orders, and important deadlines.
• Excellent communication skills – Communicates professionally and respectfully with tenants, applicants, vendors, contractors, staff, and community partners.
• Exceptional attention to detail – Thoroughly reviews paperwork and records, identifies missing or incorrect information, and follows up on outstanding documentation and compliance requirements.
• Strong follow-through – Takes ownership of requests and issues from the initial inquiry through completion rather than simply passing them along.
• Ability to prioritize – Can distinguish between an emergency maintenance concern, a critical compliance or lease deadline, and routine matters that can be addressed later.
• Customer-service mindset – Remains professional, patient, and helpful when working with tenants, applicants, and others, including during challenging or sensitive situations.
• Confidentiality and professionalism – Demonstrates sound judgment when handling tenant financial information, housing applications, personal information, employee information, and other confidential records.
• Technology proficiency – Comfortable using email, Microsoft Office, spreadsheets, electronic filing systems, online applications, property-management software, and other technology used to support daily operations.
• Problem-solving skills – Identifies issues, researches potential solutions, takes appropriate action, and knows when a matter should be escalated to the Property Manager or other appropriate staff.
• Team-oriented approach – Works collaboratively with Property Managers, leasing staff, maintenance, compliance, accounting, and outside vendors to ensure efficient property operations and quality service to residents.
• Knowledge of housing and property-management practices – Understands the importance of consistent procedures, accurate documentation, timely follow-up, and compliance with applicable housing requirements.
• Commitment to Fair Housing – Understands and supports Fair Housing principles and the importance of treating all applicants and tenants fairly, consistently, and respectfully.
• Deadline-driven and dependable – Proactively tracks lease renewals, recertifications, inspections, notices, vendor documentation, work orders, and other time-sensitive requirements to ensure deadlines are met.

• High school diploma or GED required
• Clean & valid NYS Driver License required

• Previous experience in property management, affordable housing, supportive housing, or a housing-related administrative role.
• Familiarity with Low-Income Housing Tax Credit (LIHTC) properties and compliance requirements.
• Experience working with HUD, HCR, or other affordable housing programs.
• Experience with property-management or housing software.
• Experience working with tenant files, income certifications, recertifications, leases, inspections, or housing applications.
• Knowledge of Fair Housing requirements and affordable housing compliance practices.

Experience in affordable housing or LIHTC property management is highly valued, but we will consider candidates with strong administrative, customer service, and organizational experience who are eager to learn.

• 13 paid days off in your first year for full time employment (increases every year)
• 56 hours of NYS Sick Leave
• 12 paid holidays plus 2 floating holidays; as well as major medical…