Administrative Assistant Property Department

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Full Time Hourly The Front Door, Troy, NY, US

5 days ago Requisition

Salary Range: $18.06 To $19.09 Hourly

Unity House of Troy is seeking a highly organized, dependable, and service-oriented Administrative Assistant to support the day-to-day operations of our Property Department. This role is for someone who will provide administrative support and keep multiple priorities moving for our Property Department.

The ideal candidate will have:

• Strong organizational skills – Able to manage multiple priorities, including leases, tenant files, inspections, applications, invoices, work orders, and important deadlines.
• Excellent communication skills – Communicates professionally and respectfully with tenants, applicants, vendors, contractors, staff, and community partners.
• Exceptional attention to detail – Thoroughly reviews paperwork and records, identifies missing or incorrect information, and follows up on outstanding documentation and compliance requirements.
• Strong follow-through – Takes ownership of requests and issues from the initial inquiry through completion rather than simply passing them along.
• Ability to prioritize – Can distinguish between an emergency maintenance concern, a critical compliance or lease deadline, and routine matters that can be addressed later.
• Customer-service mindset – Remains professional, patient, and helpful when working with tenants, applicants, and others, including during challenging or sensitive situations.
• Confidentiality and professionalism – Demonstrates sound judgment when handling tenant financial information, housing applications, personal information, employee information, and other confidential records.
• Technology proficiency – Comfortable using email, Microsoft Office, spreadsheets, electronic filing systems, online applications, property-management software, and other technology used to support daily operations.
• Problem-solving skills – Identifies issues, researches potential solutions, takes appropriate action, and knows when a matter should be escalated to the Property Manager or other appropriate staff.
• Team-oriented approach – Works collaboratively with Property Managers, leasing staff, maintenance, compliance, accounting, and outside vendors to ensure efficient property operations and quality service to residents.
• Knowledge of housing and property-management practices – Understands the importance of consistent procedures, accurate documentation, timely follow-up, and compliance with applicable housing requirements.
• Commitment to Fair Housing – Understands and supports Fair Housing principles and the importance of treating all applicants and tenants fairly, consistently, and respectfully.
• Deadline-driven and dependable – Proactively tracks lease renewals, recertifications, inspections, notices, vendor documentation, work orders, and other time-sensitive requirements to ensure deadlines are met.

• High school diploma or GED required
• Clean & valid NYS Driver License required

• Previous experience in property management, affordable housing, supportive housing, or a housing-related administrative role.
• Familiarity with Low-Income Housing Tax Credit (LIHTC) properties and compliance requirements.
• Experience working with HUD, HCR, or other affordable housing programs.
• Experience with property-management or housing software.
• Experience working with tenant files, income certifications, recertifications, leases, inspections, or housing applications.
• Knowledge of Fair Housing requirements and affordable housing compliance…