Operations Associate and Leasing Consultant

Operations Associate About Us

Pine Tree Property Management is the property management arm of Pine Tree Asset Management, a rapidly growing real‑estate investment firm focused on acquiring, repositioning, and managing workforce and middle‑income multifamily communities across South Florida. Our mission is to redefine the apartment‑living experience by delivering thoughtful amenities, outstanding service, and a welcoming environment. As our portfolio expands, we create rewarding opportunities for talented people to grow with us.

We are looking for a dedicated, highly organized Operations Associate and Leasing Consultant to join our team. The role covers leasing, resident relations, operational support, and close coordination with the maintenance team. Strong App Folio skills, attention to detail, and a service‑oriented mindset are essential.

• Conduct property tours and convert phone/internet leads into leases.
• Ensure impeccable curb appeal—leasing office, tour paths, model, vacant units, and amenities.
• Maintain thorough knowledge of the property and competitors; complete monthly market surveys and visit competitors twice a year.
• Assist with tenant‑retention initiatives and help plan community events that foster engagement and renewals.

• Support the Property Manager with daily operations, administrative tasks, and team coordination.
• Coordinate maintenance work orders and vendor scheduling with the Maintenance Supervisor.
• Perform regular unit and property inspections; post notices and enforce lease terms.

• Use App Folio to manage leases, tenant data entry, payment posting, work orders, and report generation.
• Prepare accurate leasing files, applications, move‑in / move‑out packets, renewals, and related documents.

• Assist with bi‑weekly and monthly financial reporting.
• Manage rent collection: timely posting, legal notices, resident follow‑up, and file escalation to legal counsel (by the 15th each month when necessary).
• Review lease renewal status weekly with the Property Manager, focusing on leases expiring within the next 90 days, renewal activity, pending renewals, and move‑out notices.

• Ensure compliance with Fair Housing regulations, Florida property laws, and company policies.
• Audit and track renters‑insurance compliance for all residents.

• Associate’s degree required;
  Bachelor’s degree is a plus.
• Minimum 2 years of experience in property management, assistant property management, or leasing strongly preferred.
• Proficiency in App Folio property management software required.
• Proficiency in Microsoft Office (Word, Excel).
• Working knowledge of Fair Housing and Florida property laws.
• Bilingual English / Spanish strongly preferred.
• Excellent interpersonal, communication, customer‑service, and conflict‑resolution skills.
• Strong organizational and multitasking abilities; able to manage priorities independently.
• Professional, positive, and proactive attitude.
• Valid driver’s license required.

• PTO days
• Performance bonus program
• Onsite housing discount at Pine Tree PM-managed communities are available subject to discount and unit availability.

• Opportunity to grow professionally with a rapidly expanding real estate portfolio.
• Supportive culture, comprehensive benefits, and the resources to succeed.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Schedule: Monday to Friday (Weekends as needed)