Property Manager

Job Details

Job Location:

The Cue - San Antonio, TX 78240

Position Type:
Full Time Salary Range: $52,000.00 Salary Job Category:
Property Management Arbor Property Management

Job Description

The Property Manager serves as the business leader of the community and is responsible for the overall operational, financial, and physical performance of the property. This position provides leadership for all property operations by directing leasing, maintenance, financial management, resident relations, compliance, and team development while protecting the owner's investment and delivering an exceptional resident experience. The Property Manager is accountable for achieving occupancy, revenue, expense management, resident satisfaction, employee development, regulatory compliance, and the overall success of the community.

• Lead, coach, mentor, and develop the property team while fostering a culture of accountability, professionalism, and exceptional customer service.
• Establish clear performance expectations, conduct coaching and performance discussions, and support employee development.
• Promote teamwork, collaboration, and continuous improvement across all departments.
• Support recruiting, onboarding, scheduling, and succession planning.

• Develop, manage, and monitor the operating budget while supporting the owner's financial objectives.
• Review financial reports, monitor variances, control expenses, and implement corrective action when necessary.
• Oversee rent collections, delinquency management, bad debt reduction, and revenue optimization.
• Approve purchases and ensure company purchasing policies are followed.

• Develop and execute leasing and marketing strategies that support occupancy and revenue goals.
• Monitor traffic, leasing conversion, renewals, concessions, pricing, and market trends.
• Review applications, leases, renewals, and resident notices to ensure compliance with Fair Housing and company standards.
• Partner with the leasing team to maximize resident retention and lease renewals.

• Establish a resident-first culture focused on exceptional customer service.
• Resolve escalated resident concerns promptly and professionally.
• Monitor resident satisfaction, online reputation, and retention trends while implementing improvement initiatives.

• Protect the owner's investment by maintaining the physical asset to Arbor quality standards.
• Conduct routine property inspections and ensure timely completion of maintenance, make-ready, and capital improvement projects.
• Coordinate vendors, monitor contract performance, and ensure operational efficiency.
• Maintain exceptional curb appeal, safety, and overall property presentation.

• Ensure compliance with Fair Housing, OSHA, EPA, company policies, and all applicable federal, state, and local regulations.
• Support audits, inspections, risk management initiatives, and accurate recordkeeping.
• Maintain confidentiality of company, resident, and employee information.

• Analyze operational and financial trends to identify opportunities for improvement.
• Develop action plans that improve occupancy, resident satisfaction, operational efficiency, and profitability.
• Partner with the Regional Supervisor to achieve company initiatives and long-term property objectives.

• Achieve occupancy, leasing, and renewal goals.
• Manage expenses within approved budgets while maximizing net operating income.
• Deliver exceptional resident satisfaction and retention.
• Develop a high-performing, engaged property team.
• Protect and enhance the owner's physical asset.
• Maintain regulatory compliance and operational excellence.

• Daily operational priorities and staffing assignments.
• Resident service recovery and conflict resolution.
• Vendor coordination and purchasing within approved authority.
• Leasing and marketing initiatives.
• Emergency response and operational decisions.
• Recommendations regarding budgets, capital improvements, and business performance.

• Financial Performance:
  Manages the property to achieve budgeted financial objectives.
• Leadership:
  Builds an…