Assistant Community Director - Lease-Up; Bilingual ; Maverick Monroe

ASSISTANT COMMUNITY DIRECTOR - Lease-Up (Bilingual Preferred)

SUMMARY

As an Assistant Community Director you will be supporting the Community Director in overseeing the daily operations of a multifamily community. This role involves a dynamic blend of financial management, resident relations, and community compliance. The Assistant Community Director is responsible for fostering a positive living experience for residents, ensuring smooth financial processes, and maintaining compliance with relevant laws and regulations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Lead resident relations and retention programs.
• Address and resolve resident concerns and complaints.
• Maintain professional relationships with residents.
• Initiate the lease renewal process with residents.
• Provide exceptional customer service to current and future residents.
• Ensure timely collection of rent payments.
• Manage delinquent accounts and connect with residents regarding outstanding balances.
• Accurately input and collect late fees, rental agreement amounts, concessions, etc.
• Prepare bank deposits.
• Assist with the eviction process in compliance with legal and company guidelines.
• Coordinate move-in and move-out procedures.
• Process paperwork, maintain resident files, and ensure confidentiality of sensitive information.
• Prepare weekly traffic, renewal, and financial reports.
• Manage office supplies and ensure the office team has necessary resources.
• Assume supervisory responsibilities in the absence of the Community Director.
• Issue lease violations, late notices, and other communications to residents.
• Enforce organizational policies and ensure compliance with protocol.
• Conduct pre-move-in inspections of apartment homes to ensure make-ready completion.
• Inspect apartment homes upon move-out for accurate preparation of Final Account Statements.

SKILLS AND EXPERIENCE

• 3-4 years of experience in the multifamily industry or a related hospitality or customer service field.
• Associate's Degree or equivalent preferred.
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).
• Excellent professionalism and communication skills.
• High attention to detail.
• Positive, customer-focused attitude and a willingness to serve.
• Must have a valid driver's license with no major infractions in the last 12 months.
• Bilingual, Spanish or Portuguese speaker preferred

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Assistant Community Director must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona:
  Arizona Residential Landlord and Tenant Act
• California:
  California Tenant Protection Act of 2019
• Colorado:
  Colorado Warranty of Habitability
• Florida:
  Florida Residential Landlord and Tenant Act
• Georgia:
  Georgia Landlord-Tenant Handbook
• North Carolina:
  North Carolina Residential Rental Agreements Act
• South Carolina:
  South Carolina Residential…