Community Business Manager

COMMUNITY BUSINESS MANAGER I

National Horizon Real Estate Services, LLC
Location: Las Vegas, Nevada
Employment Type: Full-Time | On-Site
Community Size: 200+ Apartment Homes
Software: Entrata experience preferred, training provided
Benefits: Medical, dental, vision insurance, paid time off, and additional benefits subject to eligibility and company policy

National Horizon Real Estate Services, LLC is a full-service real estate management firm specializing in multifamily housing and commercial real estate operations. We provide customized management solutions designed to strengthen asset performance, increase operational efficiency, protect asset value, and deliver an exceptional resident experience.

Our approach combines experienced leadership, strong financial discipline, technology, thoughtful marketing, and hands-on property operations. At National Horizon, we do more than maintain communities. We position them to perform.

National Horizon Real Estate Services is seeking an experienced and highly accountable Community Business Manager I to lead the day-to-day operations of a 200+ unit multifamily community in Las Vegas, Nevada.

The Community Business Manager I serves as the primary on-site business leader and is responsible for financial performance, resident relations, leasing and marketing execution, team leadership, maintenance coordination, regulatory compliance, and overall community operations.

This position is ideal for a multifamily professional who understands that successful property management requires both hospitality and financial discipline. The successful candidate will be comfortable managing people, solving problems, analyzing property performance, communicating with residents and vendors, and taking ownership of results.

• Direct the daily operations of the apartment community in accordance with company policies, management agreements, established budgets, Fair Housing requirements, and applicable laws.
• Provide day-to-day leadership, coaching, accountability, and direction to leasing, administrative, and maintenance team members.
• Conduct regular team meetings and communicate operational priorities, leasing objectives, resident concerns, maintenance needs, and performance expectations.
• Maintain a professional, organized, service-oriented environment for residents, prospective residents, vendors, clients, and team members.
• Identify operational challenges early and implement practical solutions with appropriate communication and follow-through.
• Serve as the primary on-site escalation point for resident, employee, vendor, and operational matters.

• Support achievement of the property’s approved operating budget and financial objectives.
• Review property financial performance, including revenue, expenses, collections, delinquency, concessions, occupancy, leasing activity, and controllable costs.
• Manage rent collection and delinquency efforts in accordance with leases, company procedures, Fair Housing requirements, and applicable Nevada law.
• Review invoices, purchase orders, vendor charges, and property expenses for accuracy and proper authorization.
• Assist with annual budget preparation, forecasting, variance explanations, and financial reporting.
• Monitor opportunities to increase revenue, control expenses, improve collections, and strengthen Net Operating Income.
• Maintain accurate property records and documentation within company systems.

• Monitor occupancy, leased percentage, traffic, applications, renewals, move-ins, move-outs, notices, and exposure.
• Lead the community’s leasing and renewal strategy in partnership with regional and corporate leadership.
• Review market conditions, competitor activity, pricing, concessions, online reputation, and lead sources.
• Ensure prospective residents receive timely, accurate, professional, and consistent follow-up.
• Support marketing initiatives designed to improve qualified traffic, leasing velocity, resident retention, and community visibility.
• Monitor leasing team performance and provide coaching to improve conversion and follow-up.

• Establish and maintain professional relationships with residents while consistently applying lease terms and community policies.
• Respond to resident concerns promptly, professionally, and objectively.
• Partner with maintenance personnel to ensure service requests, unit turns, preventive maintenance, and…