Assistant Community Manager; ACM) Bilingual

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FULL TIME Peachtree Corners, GA, US

3 days ago Requisition

POSITION TITLE: Assistant Community Manager Bilingual

DEPARTMENT: Resident Services

REPORTS TO: Community Manager

CLASSIFICATION: Exempt

JOB SUMMARY:The Assistant Community Manager assists with managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for assigned residential community.

VALUES MODELED: All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.

MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in managing day-to-day operations.
• Assist in managing daily community requirements.
• Ensure all monies received are deposited and recorded on a daily basis and confirms proper bookkeeping procedures are followed.
• Assist Community Manager with preparation of daily and weekly reports, resident communications, move-in inspections, etc.
• Compile weekly/monthly community status reports.
• Promptly respond to resident concerns, comments, and/or complaints.
• Perform routine general office duties, such as filing, cleaning, etc.
• Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.
• Operate the office in a professional, clean, uncluttered, and well-staffed manner.
• Inspect make-ready apartments prior to move in.
• Maintain and/or create a resident renewal program to encourage resident retention; including planning and executing resident functions.
• Create a sense of community at the community while maintaining the policy of non-fraternization.
• Manage community maintenance with the assistance of the service team.
• Assist in managing requests for repairs and maintenance and evaluate timely completion of work orders.
• Maintain compliance with required permits for operating the community, such as pool, elevator, etc.
• Monitor electric, water, and gas usage on the community.
• Manage and monitor rental collection.
• Ensure rent and other charges are collected timely and posted daily.
• Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings.
• Ensure compliance with community policies and lease agreements. Responds to violations and communicates with the residents.
• Assess move-out condition of apartments and has a final account statement sent with the final disposition.
• Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.
• Assist with community personnel management.
• Create, mentor, and manage a cohesive community management team in accordance with policies.
• Coordinate orientation and ongoing training programs for community staff.
• Manage, create and monitor marketing activities.
• Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the community.
• Assist with marketing and leasing apartments.
• Assist with the creation of marketing surveys and understand marketing strategies to secure prospects.
• Perform other duties as assigned or requested to support community operations.

QUALIFICATIONS

• Language
  
  Skills:
  
  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer
  
  Skills:
  
  Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.

EDUCATION/

EXPERIENCE:

Required

• High school diploma or GED.
• Minimum one year of experience in an Assistant Manager role and property management industry experience, unless being promoted from within.
• Entrata or other property management software.
• Must have reliable transportation, maintain auto insurance, and have a valid driver's license.
• Proven ability to…