Operations Manager

Job Title:Operations Manager
Salary
: $80,000 to $82,000 per year

Unlock your potential with Avenue5 Residential.

Your ideas. Your development. Your experience.

We take care of you, so you can take care of our residents, properties and clients.

Property management may be our business, but people are our passion.

Empowering you to be the best.

Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.

• Physical wellness:Medical, dental, vision, and mental health coverage options.
• Financial wellness:Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness:Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
• Perks and more:Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.

We’re looking for a talented operations manager who will be responsible for supporting the property manager in effectively executing the overall operations strategy of the assigned apartment community. In additiona, this role is responsible for the leasing and maintenance team's functional supervision, property marketing, resident retention, lease administration, rental collections, and delinquency management for the assigned property.

• Ensure the accurate and timely processing of all tenant and resident verifications, including screening, income verifications, and compliance paperwork; regularly monitor management software reports to verify all daily activity is entered as required
• Maximize property financial performance through effective collections and revenue growth strategies, expense management, and retention programs under the direction of the property manager
• Assist property manager in screening, interviewing, hiring, training, and successfully leading property staff
• Provide guidance, mentorship, support, and discipline when necessary and under the direction of the property manager and to create a positive company culture for associate retention
• Ensure apartments are ready for move-in as scheduled
• Monitor renewal status and lease expiration matrix. Distribute and follow up on renewal notices
• Understand and effectively communicate screening criteria, application forms/processes, lease agreement, and accompanying addenda to potential residents
• Perform property inspections to maintain curb appeal and assess any maintenance issues
• Advocate risk management initiatives for prospect, resident, and associate safety
• Foster a positive, active, and collaborative relationship with residents, other communities, and associated agencies
• Thoroughly understand the local rental market and economic factors affecting occupancy and leasing; regularly shop other properties within the submarket to maintain up-to-date knowledge of competition
• Understand, embrace, and utilize various marketing platforms as directed by the regional manager, property manager, and/or corporate market
• Other duties as assigned

• High school diploma required. Bachelor’s degree is preferred
• One or two years of experience in property management is required
• One to three years of customer service experience is required

• Familiarity with multi-family housing management and related terminology, budgeting, housing agency regulations and commit to excellence in customer service
• Ability to adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle, from initial prospect inquiry to resident move-out (i.e. touring, application processing, security deposits, rental rates, lease administration,…