Community Experience Manager; Resident Services

AMLI Residential has an exciting opportunity. We are looking to hire a Community Experience Manager at 2 of our apartment communities in the region: AMLI Evanston, and AMLI at Seven Bridges. This role will be responsible for assisting teams in developing, implementing, and maintaining an effective Resident Retention program and ensuring the efficient operation of the property under the direction of the Area Vice President and in coordination with the Community Managers.

The Community Experience Manager ensures resident satisfaction and a strong community reputation, resident services, activities, and effective problem resolution.

ESSENTIAL FUNCTIONS MAY INCLUDE AS COORDINATED WITH THE COMMUNITY MANAGER(S):

• Be integral to the renewal process as the leader of the resident experience initiatives at your property; ensure monthly renewal goals are achieved:
  Assist the Community Manager(s) in designing and implementing a resident retention program, i.e., newsletter, social media/networking, resident referral program and/or social activities.
• Assist in analysis of monthly renewals, update monthly renewal reports and other administrative reporting requirements (may be assigned to another position, depending on property).
• In coordination with the Leasing Manager, review notices to vacate and ensure follows up with residents take place in an attempt to save leases.
• Assist teams in creating a flawless move-in experience to ensure the residents feel they made the right choice in picking AMLI as their home
• Assist teams in responding to resident requests/complaints in a timely, efficient, and courteous manner in coordination with the Manager and Resident Services Group. This includes helping residents and prospects before, during and after leasing an apartment, utilizing AMLI’s 10 Service Standards.
• May supervise problems handled by on-site associates.
• Assist in analyzing, assessing, and follow-up to  Surveys and Ratings & Reviews for overall customer satisfaction.
• Take the lead in planning, organizing, and implementing resident activities and events, in some cases at multiple communities, and participate in Regional AMLI Famli community outreach/volunteer activities.
• Act as the primary person managing the resident portal in efforts to build community engagement-post events, initiate clubs, monitor boards, etc.
• Assist in the implementation of resident-facing technology that impacts AMLI's national resident experience initiatives.
• Show apartments to possible ‘Transfer on Site’ situations.
• Proactive inspections and monitoring of property to identify potential risks or resident concerns.
• Report to the Service Manager and/or Community Manager(s) any unusual circumstances regarding the residents or the property.
• Inspect property & vacant units as necessary to ensure a flawless move-in experience.
• Shop competition regularly and have knowledge of publicly available information regarding their pricing, policies, lease terms, rental criteria, resident programming etc. (May be assigned to another position, depending on property).
• Weekly and Monthly Reporting on statistics related to Ratings & Reviews, Renewals, , Resident Relations.

We believe in supporting our employees with competitive compensation and benefits.

• $68k - $71k plus year-end bonus
• Medical, Dental, & Vision Coverage
• 401(k) with Company Match
• Generous Apartment Rent Discount
• Paid Time Off - 20 days + 9 paid holidays
• Tuition Reimbursement

• Education:
  
  High School diploma, or general education degree (GED); associate or bachelor’s Degree preferred
• Experience:
  
  Leasing or property management experience is a plus
• Skills:
  
  Strong leadership, sales, marketing, and customer service abilities. Proficient…