Director Of Residences

• Access-control systems , Hotel PMS , Microsoft Office , Property management software

A leading hospitality and residential management company with a portfolio of properties in South Florida is seeking a Director of Residences to oversee the residential operations of one of its flagship properties.

The property is a large luxury condo-hotel in Miami, combining hotel accommodations with individually owned residential units. The property operates within a shared environment where hotel operations and the residential condominium association work closely together, requiring strong collaboration, communication, and operational coordination.

The Director of Residences is responsible for full ownership of the unit owner side of the building — Association members reporting and communication, building project oversight, vendor, property managers and contract management, from intake to resolution. This role requires a detail-driven, self-directed leader who brings recommendations to leadership rather than waiting for direction, and who reserves escalation for genuine exceptions. The Director of Residences works in close coordination with the General Manager, Chief Engineer, legal counsel, and accounting to keep the Association division running with consistency and full visibility, at all times.

• Own the full owner and resident communication cycle — inquiries, approvals, move-in/move-out scheduling, parking and storage assignments — from intake to closed resolution, escalating only disputes or policy exceptions
• Serve as the primary point of contact for owners and residents, carrying every inquiry through to documented resolution with luxury-residential service standards
• Manage the property management and leasing-approval process for owner units in accordance with the declaration and applicable Florida law
• Build and maintain a proactive owner communication calendar — building updates, capital milestones, seasonal notices — instead of responding only when asked

• Enforce building rules and use restrictions consistently and defensibly, including violation notices, cure periods, and escalation to counsel where warranted
• Coordinate with legal counsel and the insurance broker on matters affecting the Association
• Support estoppel certificates, insurance certificates, and lender and title requests
• Own day-to-day financial tracking for the shared components operation: budget tracking, assessment billing status, collections aging, and delinquency escalation — reporting proactively rather than on request
• Take primary responsibility for reserve funding schedules and capital planning inputs, bringing recommendations to leadership rather than waiting for direction
• Flag financial risk — delinquencies, budget variances, under-reserved items — before it becomes a leadership-level problem

• Partner with the Chief Engineer on preventive maintenance, life-safety systems, common-element repairs, and after-hours emergency response
• Conduct regular inspections and drive prompt resolution of maintenance issues
• Own contractor coordination, owner communication, access scheduling, and disruption mitigation for major building improvement and capital projects.
• Own vendor performance management and contract renewals for owner-facing services — negotiating terms, tracking expirations, and resolving underperformance directly
• Document incidents, insurance claims, water intrusion events, and property damage affecting units or common elements

• Hold standing authority to approve routine owner requests, execute standard vendor contracts within approved thresholds, and resolve resident and…