Resident Services Coordinator; Part-Time

Bradley Company is a team of experienced and talented commercial real estate professionals. We serve the brokerage, property management, and facility maintenance needs of commercial and multi-family clients. With a company history that began in 1978, we have more than 300 professionals serving Indiana, Michigan, and Ohio.

Bradley Company actively invests in our professionals and their growth. We are guided by our core values: entrepreneurial, collaborative, integrity, and champion. Our purpose is to build partnerships, improve communities and change lives.

The Resident Services Coordinator (Part-Time) supports the operational and community engagement goals of one or more affordable housing communities in our portfolio. This role focuses on building strong resident relationships, delivering targeted supportive services and coordinating programs that enhance resident retention, quality of life and compliance with affordable housing program standards. The portfolio may include LIHTC, HUD, Section 8, Rural Development and market-rate assets;

responsibilities will be adapted to each asset type and will work closely with the Property Manager and assembly of site staff.

Location: Columbia City, Indiana

Work Schedule: 20 hours per week;
Tuesday & Thursday 8:00 a.m.

- 4:30 p.m., Friday 8:00 a.m.

- 12:00 p.m.

Reports to: Regional Property Manager (Affordable)

• Conduct resident intakes, surveys or needs-assessments to identify service needs, barriers and goals.
• Coordinate or deliver resident programs, workshops or events (e.g., financial literacy, health & wellness, youth activities, resident councils) that support stability and community building.
• Build and maintain a resource directory of local social-service, employment, educational and health-care providers; develop community partnerships to facilitate access to services.
• Respond to resident inquiries or concerns regarding non-operational matters (services, programming, referrals), escalating operational issues to the site team as needed.
• Maintain accurate records of resident interactions, service plans, program outcomes, and follow-up tracking for continuous improvement.

• Work closely with the Property Manager, on-site team (leasing, maintenance, office staff) to ensure service efforts align with property operations, compliance standards, resident retention goals and company culture.
• Support resident retention initiatives by providing early outreach for lease renewals, move-out prevention, community engagement and positive resident experience.
• Participate in site-based team meetings, collaborate on problem resolution, and elevate concerns (residents, vendors, service providers) to leadership as appropriate.
• Assist with basic administrative tasks such as correspondence, event logistics, newsletter/calendar development, budget tracking for resident-services initiatives, and documentation for audits.

• Track, document and generate reports on resident services, program participation, outcomes, and impact using property-management or CRM systems. (Competitor roles emphasize consistent tracking of metrics).
• Ensure that resident services activities support the property’s compliance posture and contribute to retention and occupancy objectives.
• Maintain confidentiality, ensure data integrity, adhere to applicable Fair Housing, ADA and program-specific regulations, and help prepare support documentation for audits or site reviews.

• Serve as a liaison between residents, property operations and local community organizations to foster a positive, inclusive and engaged living environment.
• Proactively identify opportunities…