Rental Agent

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Full Time Regular Full-Time Webster, NY, US

4 days ago Requisition

Salary Range: $20.00 To $24.00 Hourly

The Rental Agent is responsible for supporting occupancy, leasing, resident retention, and compliance activities for assigned housing communities. This position serves as a primary point of contact for prospective and current residents and is responsible for guiding applicants through the leasing process, maintaining accurate records, supporting regulatory compliance requirements, and providing responsive customer service. The Rental Agent works closely with the Community Manager, Maintenance staff, residents, and regulatory agencies to ensure efficient property operations and compliance with affordable housing program requirements.

• Assist the Community Manager with the implementation of marketing and leasing plans designed to maintain occupancy goals.
• Respond to telephone, email, and in-person inquiries from prospective residents and maintain accurate prospect records.
• Conduct property tours and present available housing opportunities to prospective residents.
• Process rental applications in accordance with the Tenant Selection Plan, Fair Housing requirements, affordable housing regulations, and company policies.
• Coordinate move-in scheduling with residents and maintenance staff and maintain accurate vacancy and occupancy information.
• Conduct resident orientations and explain community policies, procedures, and expectations.
• Complete move-in and move-out inspections with residents and maintain associated documentation.

• Maintain a professional, welcoming, and customer-focused office environment.
• Provide prompt and courteous assistance to residents, applicants, vendors, and visitors.
• Support resident retention efforts through effective communication and responsive customer service.
• Enforce lease provisions and community rules consistently and in accordance with Fair Housing requirements.
• Process lease renewals and prepare associated documentation in accordance with company policies and regulatory requirements.
• Coordinate resident communications related to annual and interim recertifications, lease renewals, and occupancy requirements.
• Process and monitor resident work orders and perform follow-up communication regarding service completion and satisfaction.

• Maintain knowledge of and perform duties in compliance with affordable housing regulations and agency requirements, including HUD, DHCR, HFA, Fair Housing, ADA, and other applicable federal, state, and local regulations.
• Maintain accurate waiting lists and applicant records in accordance with program requirements.
• Schedule and conduct applicant and resident interviews.
• Obtain and review third-party verifications related to income, assets, deductions, and eligibility requirements.
• Prepare certifications, recertifications, and related documents accurately and within required time frames.
• Ensure required regulatory notices and correspondence are completed and distributed timely.
• Maintain resident files in a complete, organized, and audit-ready condition.
• Prepare and submit reports and documentation required by regulatory agencies and management.

• Maintain accurate resident, applicants, leasing, and occupancy records.
• Utilize property management software and related systems to update and maintain records and reporting.
• Prepare correspondence, notices, forms, and other resident documentation.
• Attend staff meetings, training sessions, and departmental meetings as required.
• Follow all company policies, procedures, and standards of conduct.
• Perform other duties as assigned.

• Knowledge of leasing practices, resident relations, and customer service principles.
• Understanding of Fair Housing requirements and affordable housing regulations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet regulatory deadlines.
• Strong interpersonal, conflict resolution, and customer service skills.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and related software.
• Experience using property management software preferred.
• Ability to maintain confidentiality and…