Human Factors Intern, UX Research

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James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, Timber Tech®, AZEK® Exteriors, Versatex®, fermacell®, and Stru Xure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

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As a James Hardie intern, you will gain hands-on experience in your chosen field while contributing to meaningful projects that drive business results. Our 12-week paid internship program is designed to provide real-world industry exposure, strengthen your professional and technical skills, and help prepare you for a successful career. Throughout the program, you will collaborate with experienced professionals, build valuable relationships across the organization, and take on work that makes a measurable impact.

You will also have access to mentoring opportunities and professional development resources to support your growth and career aspirations.

Internship Objective

Advance current AI-persona and virtual-reality research by developing research methodologies and validating project goals. You will help evaluate AI-generated voice-of-customer personas and establish methods for using virtual reality in consumer new-product research.

Internship Responsibilities

• Collect and analyze user feedback to identify user needs, behaviors, preferences and opportunities
• Design and execute research studies for AI personas using Human Factors and UX research methodologies
• Develop study protocols and metrics to evaluate user feedback
• Evaluate emerging research approaches including AI generated VOC personas
• Validate responses from AI-generated voice-of-customer personas.
• Collaborate with team members to deliver project objectives while independently managing assigned work.
• Identify and communicate roadblocks, resource needs, and project risks in a timely manner.
• Prepare a final report and presentation of AI-persona validation metrics and demonstrate the developed virtual-reality research methodology.

• Currently enrolled in a bachelor's degree program in a relevant discipline at an accredited university, with an anticipated graduation date between December 2027 and May 2029 (rising junior or rising senior).
• Strong academic performance with a minimum GPA of 3.00.
• Available to work full-time for 12 weeks during summer 2027.
• Reliable transportation to and from the work location.
• Authorization to work in the United States.

• Target majors:
  Human Factors Engineering, Human-Centered Design, User Experience (UX) Design, User Experience Research, Cognitive Science, Psychology (especially Human Factors, Cognitive, or Experimental Psychology).
• Exposure to user research and voice-of-customer methods.
• Understanding of design-research theories.
• Ability to work independently and collaboratively.

As of the date of this posting, a good faith estimate of the current pay scale for this position is $20 to $25 per hour. Placement in the range depends on several factors such as experience, skills, geography and may change over time.

• Full-time work experience and competitive pay
• Meaningful projects with business impact
• Mentorship and guidance
• Feedback and evaluation
  
  Networking opportunities and skill development

James…