Shift Lead: Elevate Team & Guest Experience

HIRING 2 SHIFT LEADS Contributes to A&W success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment.

Team Leader
- Shift Lead, Crew Lead is generally offered as a full time restaurant job.

Prior experience as Team Leader, Shift Lead, Team Lead, Crew Lead, supervisor, assistant manager, or other supervisory part time restaurant job highly desirable.

Requirements/Responsibilities
Summary of

Key Responsibilities for Team Leader - Shift Lead, Crew Lead (include, but are not limited to, the following):
* Works in various positions as needed during shift in addition to Supervisor duties.
* Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties.
* Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.
* Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.
* Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM.
* Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
* Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.
* Communicates effectively. Filters information between RGM and Team Members as needed.
* Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.
* Sets the standard for regular and consistent attendance and punctuality.

Required Knowledge,

Skills and Abilities

* Knowledge of food service operations. Minimum one year of experience in industry.
* Knowledge of food safety and physical safety guidelines
* Strong interpersonal skills
* Strong customer service skills
* Strong problem solving skills
* Effective communication, orally and in writing, with Team Members and guests
* Develop and maintain effective working relationships
* Lead and motivate a team, even during challenging times

Physical Requirements:

* Able to lift up to 40 pounds.
* Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.

Availability Requirements:
* Must have flexible availability for scheduling
* Must be available for both opening and closing shifts
* Must be able to work beyond scheduled hours as business requires

Team Leader - Shift Lead, Crew Lead is generally offered as a part time restaurant job.

Prior experience as Team Leader, Shift Lead, Team Lead, Crew Lead, supervisor, assistant manager, or other supervisory part time restaurant job highly desirable.