Crew Member, Restaurant​/Food Service

Job Description:

Crew Member at Wendy’s

Position Title
:
Crew Member

Reports To
:
Restaurant Manager/Supervisor

As a Crew Member at Wendy's, you will play a key role in creating a welcoming, fast, and enjoyable experience for our guests. Whether you are working in the kitchen, preparing food, or interacting with customers in the dining area, your dedication to providing high-quality service and food will help uphold Wendy’s reputation for excellence.

• Customer Service
  • Greet customers warmly and with enthusiasm.
  • Assist customers with menu options, take accurate orders, and ensure all orders are processed correctly.
  • Address customer inquiries and resolve any issues promptly with a positive attitude.
  • Maintain a clean and organized dining area, ensuring the restaurant is always presentable for guests.
• Food Preparation and Quality
  • Prepare food according to Wendy’s standards, ensuring accuracy and quality.
  • Follow food safety guidelines and sanitation procedures at all times.
  • Operate kitchen equipment safely and efficiently.
  • Ensure food portions and presentation meet company standards.
• Cash Handling and Register Operation
  • Accurately handle cash transactions and process credit/debit payments.
  • Provide change and receipts to customers in a timely manner.
  • Keep the cash register area clean and organized.
• Team Collaboration
  • Work closely with team members and supervisors to ensure efficient restaurant operations.
  • Contribute to maintaining a positive and supportive work environment.
  • Assist with inventory management and stocking as needed.
• Health and Safety Compliance
  • Ensure compliance with local health and safety regulations.
  • Maintain cleanliness of kitchen, dining, and restroom areas.
  • Follow proper food handling, storage, and sanitation protocols.
• Additional Duties
  • Assist with opening and closing duties as required.
  • Take part in training programs to develop skills and improve performance.
  • Perform other tasks as assigned by the restaurant manager or supervisor.

• Must be at least 16 years of age (or comply with state-specific labor laws).
• Prior food service or customer service experience is a plus but not required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Must be dependable and punctual.

• Ability to stand for extended periods (4-8+ hours) with periodic breaks.
• Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.
• Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.
• Capability to walk up and down stairs and use a step ladder as needed.
• Occasional sitting, talking, and active listening as required by the role.
• Ability to lift and carry up to 50 pounds regularly; for heavier loads, use proper lifting equipment or assistance.
• Ability to move around the kitchen quickly and efficiently.
• Compliance with food safety and sanitation regulations.

• Flexible scheduling, including nights, weekends, and holidays.
• Work in a loud, fast-paced environment.
• Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.
• May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.
• Proper personal protective equipment (PPE) and training to ensure safety and comfort while handling temperature-sensitive tasks.
• Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.
• Job duties span both indoor and outdoor settings, requiring adaptability to different environments.
• Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.
• Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.

• Healthcare plans (based on length of service and number of hours worked per week)
• College Assistance
• Education Rewards / GED Assistance
• Free Meals while working*
• Uniforms
• Flexible Schedules
• Direct Deposit and Paycard
• Daily Pay
• Tenure Recognition
• Referral Bonus
• Employee Recognition Program
• Employee Assistance Program (Com Psych)
• Unity Care
• Company Chaplain

This job description provides an overview of the responsibilities and qualifications for the Crew Member position at Wendy's. Specific duties and requirements may vary by location or role.